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Alert should navigate to Knowledge Article
Hi Experts, We are creating a Service Order, we choose the category level, the alert gets triggered as configured. It is shown below: In Alert, we have configured it to navigate to 'Knowledge...
View ArticleConfirmed BP not passed to the business transactions
Dear Experts, When we confirm a BP and move on to any of the transactions say (Sales Order, Complaints, Service requests etc), the confirmed BP is not copied over to the transactions. The IC...
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Rule Policy Not working in Service Request
Hi All, I have this urgent issue in production system where my Rule policy is not working for service request. On a particular status 'Moved to Finance' i have given this condition : The rule is...
View ArticleTransfer of Email from MS outlook to SAP CRM CIC
hIWe have a requirement to transfre Emails from Microsoft Outlook 2007 to SAP CRM. Does the email transfer come under full blown Client or Server Groupware integration or are there different settings...
View ArticleScript is not getting launched
Hi All, I have requirement of launching a script when I confirm Business partner. But unfortunately its not happening though the config settings and rule policy which I have defined is correct. Am I...
View ArticleBatch_ID in Complaint?
Hello Gurus: We have a requirement to include a batch number on a complaint, specifically to have the field available for free replacement lines. (We are using the standard CRMC transaction. I can see...
View ArticleCRM IC error - "This website has been framed!"
Hello, We want to provide call center agents with an option to access a third party website through CRM Interaction Center. After doing the transaction launcher configuration, when we try to access the...
View ArticleError in CRM_ICI_TRACE
Experts, I posted something similar yesterday and thought the problem was resolved, but again, I'm seeing this error for the user in the ICI_TRACE log: <?xml version="1.0" encoding="UTF-8" ?> -...
View ArticleIn IC Webclient , for Manager role, workflow task is dispalying General...
HI Experts, Please could you help me to fix this issue. Issue: When the IC Manager loged into IC Webclient, Home page is displaed and , it displays with the below message in Workflow Task view. The...
View ArticleHow to create a new order with one item and quantity = 1
Hi. I am trying to create an order from a previous selection. The order is getting created with the item, but the quantity is coming through as 0. This is the code that I am using. Can anyone tell...
View ArticleIn Call list Date and Time not getting updated for its sub call lists
Hi, There is an existing Call List on which following steps are performed: 1.Set its status to inactive.2.Changed its Start and End date.3.Clicked on update calling time.4.Activated the Call list. Call...
View ArticleContext transfer not happening during call transfer
Hello , Context transfer not happening during warm transfer , consult , blind transfer of call. We are able to transfer calls from agent to agent , but the context or the screen in the Agent 1 screen...
View ArticleSpeed Dial with CTI Toolbar
Hello Expert, We're on CRM 7.0 and our client is requesting speed dial functionality in interaction center CTI toolbar. Genesys is our CTI vendor. Does any one know if there is a standard button that...
View ArticleInteraction Record History & Notes History
Hi All - I have a question regarding the Interaction Record history & Notes History assignment blocks in the IR Work Center Page.The IR Work Center page has an assigment block to list the recent...
View ArticleGetting error Dynamic navigation to this object is not supported in CRM 7.0
Hi All, I am getting Error " Dynamic navigation to this object is not supported " when I am tryiong to Create a Follow up request " Service Request " for the interaction record in SAP CRM 7.0. I have...
View ArticleNotes disappearing for Interaction Record
Hi Experts, I am working on SAP CRM 5.0 system.I came with one defect in which notes is getting disappeard for IR.It happens sporadically.Also, notes is not getting fully disappeard i.e notes get...
View ArticleNeed to display Custom contact person relatioships in Contact person AB
Hi All, As per client requirement, we are asked to show custom contact person relationships in the contact person assignment block. Stpes to follow: 1.Search for a Business partner.2.Click on seletced...
View ArticleHow to view the ici trace?
We are new to SAP and integrating SAP CRM with a third party telephony system. Currently we are viewing the SOAP data with the network analyze tool WireShark which is not quite convenient. I have...
View ArticleCtrl+Z key is not working in IC Webclient
Hi Experts, We are in IC Webclient, accessing Service Order. The users generally maintain Notes in "Notes" Tab. In Notes tab, users are able to access all the shortcut keys like CTrl+c, Ctrl+V,...
View Articlehow to debug for inbound mail in SAPconnect - ERMS
Hi, How to debug from the point of receipt of an inbound mail in SAPconnect so that we can see the data being passed to the ERMS Workflow WS00200001. Regards, Deepak
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