Call ECC tcode in sap GUI from CRM interaction centre on button click
Hi, I need to call ECC tcode in sap GUI when user clicks on a button in Interaction center. I tried to achieve this by creating transaction launcher by checking 'Launch in SAP GUI' check box, since we...
View ArticleIs there any call limit to the number of records for Call List...
Hi All, Is there any call limit to the number of records for Call List Synchronization for Outbound Call Dialer to CTI??. Right now whenever we upload of list having more than 100 records and...
View ArticleZ Transaction type is not reflecting in Interaction Record drop down.
Hello experts I Created Transaction type item category and determined it as well(Z059) and Set copy control with Z interaction record ZIR1 to My new transaction type Z059. and assigned my new...
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Error Component WD_CREATE_CONTEXT does not exist
Hi, When am trying to change anything in configuration page of any view in any component I am getting a message "Component WD_CREATE_CONTEXT does not exist". Previously this message was not there....
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Which are the new versions are available for SAP CRM EIC system upgrade?
Hi Experts, Currently my client using SAP CRM EIC for their business needs with versions SAP CRM 7.0 EHP1. Please find the below for the details about CRM system and ECC system versions and patching...
View ArticleCRM IC News: Improve usability for Multisessioning scenario
When supporting CRM Interaction Center in Product Support, I have seen that sometimes agents are not aware that they have already reached the maximum number of sessions. Maybe you have at some point...
View ArticleLog off Interaction Center when a transaction launcher session
Hi experts, We are launching a CRM Transaction from the IC webclient (CRM 7.0) using Transaction Launcher. CRM Transaction is opened a new IE window or tab. My Issue is that when we close CRM...
View ArticleCall alert is getting disappeared after every 20 minutes and reappearing...
Dear Experts, Something strange happening during the incoming call... When the call comes IN the alert disappears after every 20 seconds and the alert count start from the beginning after few seconds...
View ArticleCreation of multiple Interaction record for same call session
Hi All, We have a requirement from the Client where we need to be able to create multiple Interaction Record for the same customer in call within the same session so that it reflects the call duration...
View ArticleCRM WebUI load balancing
Hi Team, we have SAP CRM-ABAP system, Netweaver 7 EHP3.currently we have central instance(instance number 10) and users are logging through the webui...
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