Experts,
I posted something similar yesterday and thought the problem was resolved, but again, I'm seeing this error for the user in the ICI_TRACE log:
<?xml version="1.0" encoding="UTF-8" ?>
- <SOAP-ENV:Envelope xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/" SOAP-ENV:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
- <SOAP-ENV:Body>
- <SOAP-ENV:Fault>
<faultcode>Server</faultcode>
<faultstring>fault. see details</faultstring>
- <detail>
- <IciErrorCodes>
<areaCode>1</areaCode>
<errorCode>15</errorCode>
<errorText>Area Code: 1, Error Code: 15</errorText>
<errorRetry>false</errorRetry>
</IciErrorCodes>
</detail>
</SOAP-ENV:Fault>
</SOAP-ENV:Body>
</SOAP-ENV:Envelope>
Exception CX_CRM_ICI_EXCEPTION
Message class 1
message number 15
message Area Code: 1, Error Code: 15
Program name CL_ICI_SOAP_DELEGATE==========CP
Include name CRM_SOAPINCL_TRANSPORT_IMPL
row number 942
Exception CX_BCB_EXCEPTION
Exception text
Message class 0
message number 7
message (ICI Error occurred in method CL_BCB_SYSTEM->GET_WORKCENTER)
I also have access to Genesys GPLUS log and I see this:
16 03 13:19:24:593 [ JWATSON:RH19] ERROR .http.RequestHandler
Unable to handle request JWATSON [getWorkcenter]
<<<<<<<<<<<<<<<<<<<<<<
POST / HTTP/1.0
content-type: text/xml
content-length: 696
accept: text/xml, text/html
soapaction: "http://inqmy.com/soapdispatcher/rpc/bcbici/IciSystemBean"
user-agent: SAP Web Application Server (1.0;700)
host: ivrprod.energen.com:7000
accept-encoding: gzip
sap-language: E
<?xml version="1.0" encoding="UTF-8"?><SOAP-ENV:Envelope xmlns:SOAP-
ENV="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><SOAP-
ENV:Header><pre:user xmlns:pre="urn:IciSystemInterface" SOAP-
ENV:mustUnderstand="0"
xsi:type="xsd:string">JWATSON</pre:user><pre:language
xmlns:pre="urn:IciSystemInterface" SOAP-ENV:mustUnderstand="0"
xsi:type="xsd:string">EN</pre:language></SOAP-ENV:Header><SOAP-
ENV:Body><ns0:getWorkcenter xmlns:ns0="urn:IciSystemInterface"><id
xmlns="urn:IciSystemInterface">1b3y091</id><type
xmlns="urn:IciSystemInterface">2</type></ns0:getWorkcenter></SOAP-
ENV:Body></SOAP-ENV:Envelope>
>>>>>>>>>>>>>>>>>>>>>>
Area Code: 1, Error Code: 15
at
com.genesyslab.gplus.sap.ici.System_getWorkcenter.handleICIRequest
(Unknown Source)
at
com.genesyslab.gplus.sap.ici.AbstractICIMethodHandler.wrapICIRequestHandling(Unknown Source)
at
com.genesyslab.gplus.sap.ici.AbstractICIMethodHandler.handleRequest
(Unknown Source)
at com.genesyslab.gplus.sap.core.http.RequestHandler.execute
(Unknown Source)
at
com.genesyslab.gplus.sap.core.http.RequestHandler.handleRequest(Unknown
Source)
at com.genesyslab.gplus.sap.core.pool.Worker.run(Unknown Source)
16 03 13:19:24:593 [ JWATSON:RH19] DEBUG ore.http.HTTPRequest
HTTP Response:
HTTP/1.1 500 Internal Server Error
CONTENT-TYPE: text/xml; charset=UTF-8
Expires: Thu, 01 Dec 1994 16:00:00 GMT
Cache-Control: no-store
CONTENT-LENGTH: 575
CONNECTION: close
So first off, I'd like to know if you think this is an SAP problem or Genesys? I have opened an OSS msg and told our IVR vendor to do the same with Genesys.
I don't know what the user is really doing. They don't seem to have time to stop working and give me any specifics. I'm not a telephony guy, I'm just the basis guy stuck trying to help any way I can.
Any advice much appreciated.
We are on CRM2007 sp6 with ECC6.0 Ehp3 back-end....
Thanks
Nick