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Read value of SMTP_ADDR in badi ADDRESS_SEARCH
Hi all , I have a request to check duplicate emails when saving a contact by using the badi adress_search , so i have created an implementation in the badi and in the method address_search , i'm...
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Script Transcript not showing log
Hello Experts Im having and issue with the transcript log. Has anyona had this problem before. Ive created a script and have activated the configuration of my script. The chapters are complete And...
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Follow up button inactive
hi, I have defined copy controls for creating follow up of lead transaction but if i check on webui the follow up button is inactive.Please assist. Regards,Priyanka
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KBAs, Notes and Other Stuff for CRM IC
Latest Update (04 2016): New SAP Note 2161288 introduces a report CRM_IC_CHECK_CUSTOMIZING which helps SAP support to more easily get an overview on CRM IC business role customizing and related system...
View ArticleAudio for Blinking accept button CTI Integration
Hi, we are in the process of configuring CTI Integration in SAP CRM 7 Ehp2, whenever we get a call Accept button is blinking, but there is no sound coming in the head phones for Agents. Will there be...
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Create a standard address for a BP/CONTACT
Hi ALL , I have a report which i have to check if a BP/contact has a standard address or not before doing some traitements .! The problem that we have in system Contacts which have not data like...
View ArticleSendung E-Mails by using Component CRMCMP_CCS_EML
Dear Experts, I want to send E-mails by using Web UI Component CRMCMP_CCS_EML (see attachment) which is the correct way - as I heard to send mails in the Interaction Center. As I understand sending...
View ArticleCopy of Categorization Interaction Record
Hi Forum, I would like to check with you if it is possible to copy the categorization of an Interaction Record to a Service Request when creating it as a Follow-up of the IR ? Thanks a lot !!!
View ArticleNew Account Creation on IC
Hi Champs , Need your guidance regarding Account Creation through Account Identification screen of IC_AGENT Business Role. If I am going to create any new account as Individual Partner Category and...
View ArticleUse alert display box in for custom message in IC Context Area
Hi, I want do display some message in the Alert Box of SAP IC Context Area but not using alert in an event. Could not find any code for this purpose. I checked BSP Component ICCMP_HDR_CNTNT where all...
View ArticleHow to read the values
Of the function module CRM_DOC_FLOW_READ_DB? I do not know how I can get the value of the importing: IMPORTING ET_DOC_LINKS = ZCRM_RETURN_DATA....
View ArticleHow to read the values of FM CRM_DOC_FLOW_READ_DB?
Hi People, Reading values from the FM for a single GUID is done but is there any way in which I can pass multiple GUIDs to get there data at once since the number of GUIDs that I need to fetch the data...
View ArticleVF01
Hi All, i'm using VF01 t-code to issue invoices for customers. However i'm not able to paste more sales orders in one attempt like 100 or more. Please advise how to paste more sales orders in one...
View ArticleHow do I modify the communication view within Interaction Center?
I have a request to show the queue description instead of the queue ID (DNIS) for incoming calls. As an example, our BCM queue number currently displays +4330, I want it to display "Sales General" or...
View ArticleTelephonie Integration issue-ready/not ready grayed out
Dear all, currently, I am working on an Telephonie Integration Project and need to connect SAP CRM 7.02 (BBPCRM SAPKU70211 WEBCUIF 731) with Siemens HiPath 4000 V8. I have checked some scn...
View ArticleConfiguration for HANA Free Text Search - CRM 7
HANA Free Text Search Configuration for SAP CRM 7.03 Document Objective This document provides the User with the details of the configuration that needs to be set up for the activation for Hana Free...
View ArticleEmail Activity in SAP CRM
Dear Champs !! My requirement is that i want to email directly to BP maintained in SAP CRM and their email activities should also be saved in interaction history as Email send date and time , Email...
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Script Transcript not showing log
Hello Experts Im having and issue with the transcript log. Has anyona had this problem before. Ive created a script and have activated the configuration of my script. The chapters are complete And...
View ArticleUnable to change field label renaming on interaction record categorization...
Hi Team, I am unable to change the field label renaming on interaction record could you please help here. in interaction record categorization fields i could not able to change the field labels.there...
View ArticleStop/Delete active broadcast messages.
Hi, Is it possible to stop or delete any active broadcast message by code. Not by selecting Mark as Read from the UI. Thanks.
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