SAP IPC with ECC 6.0
Hello Folks, I need your help with the IPC set up with the ECC. Currently IPC is installed in the VMC in ECC 6.0 Idea is to set up the IPC to work with the ERP KMAT materials. FOllowing set up is done...
View ArticleSAP IPC XCM JCo error
Hello Folks, I am getting a compilation error while I try to set up JCo parameters in the XCM admin tool. The log says compilation error. I am not sure what could be the issue. Any help is appreciated....
View ArticleClik here to view.
SAP CRM HR requests and Inbound number ranges
Hi Experts , I wanted to know where are the number range setups for the below two objects: Inbound Emails:HR requests(This is nothing but a custom Z service order , table CRMC_PROC_TYPE):Basically...
View ArticleIncoming Email scenario for non-registered customers
Hello Experts, I am new to CRM CIC and configuring the Incoming Email scenario. I have a few queries around the process. I would like to confirm what will happen to the creation of Inbound email...
View ArticleManage custom event in Web IC from WEBSERVICE
Good morning All, My requirement is to raise a custom event when a record in an custom table is filled up (this custom table is filled by an SAP WebService called from external software) and after...
View ArticleBroadcast message not getting instantly shown in the broadcast message bar in...
Hi, I have created a broadcast message as per my requirement but it is not being shown instantly as I create it through IC_MANAGER.It is reflected when I refresh the page or re-login to my CRM webui...
View ArticleClik here to view.
phone number concatenates extensions
Hello Experts Im having a problem in the Interaction Center when I'm doing a call list. What happens is that for example I have a BP witho a phone number and an extension and then when I create a...
View ArticleMaking Categorization mandatory on End button before the interaction is closed
Hello ExpertsBelow are the details of the issue we are facing in current SAP IC and Genesys integration. Our scenario is when the agent is connected with client over the call, we need to make...
View ArticleSAP CRM for Car Manufacturing Company
Hi Champs, My client is car manufacturing company and they are willing for SAP CRM Implementation independently for following scenarios: Customer maintenance and complete data tracking of each customer...
View ArticleClik here to view.
SAP IPC
Hello Folks, I am in the IPC XCM trying to set up the configurable products for the CRM trasaction. I am in the XCm set up menu, but I am not able to create a custom application component for the SAP's...
View ArticleSAP CRM 7.0- IC Automaitc Number Identification issue
Hello All, We are currently facing problem in automatic account identification in SAP CRM IC webclient. (connested with external CTI vendor). When inbound call comes system displays number for eg....
View ArticleEmail Escalations going right away - ERMS
Hi All Experts, We have configured ERMS to escalate mails to manager if they were unattended for 48 hours, we followed the steps from the thread 1091860 ERMS Workitem ID, and also the best practises....
View ArticleTables for Multilevel Categorization selected in the Transactions
Hello guys, We are using CRM 2007 IC Web Client. I have set up Multilevel Categorization with 2 levels for Service Orders Level 1: Motivo Level 2: Central When creating a Service Order, I choose both...
View ArticleChat functionality in CRM 7.0 Ehp3 with portal front end
Hi, We are planning to implement chat functionality in our IC. Our CSC agents use IC interface, but end users use portal interface as front end. Is it possible for an end user to initiate chat from...
View ArticleClik here to view.
SAP CRM call recording file from BCM
Hi there Experts, We receive from BCM system CAD with Call recording file name. Unfortunately, this link is not visible anymore after contact end (in interaction record, contact history etc.)The only...
View ArticleEmail Campaign fails to send with form due to Contact not permitted (block BP)
Hi I have managed to create a campaign with 1 bp in the target group. I start the process and the job runs perfectly.My email system is already running and I can send emails fro the email workcentre...
View ArticleClik here to view.
Mail Forms: Inconsistencies with images
Hi Everyone, I'm working on a project where we have to use mail forms for outbound email communication. My challenge is that we need to include signature images in the emails (of which we did using the...
View ArticleBroadcast message by coding.
Hi, I want to use SAP IC broadcast messaging for a customized scenario. Is it possible possible to develop custom code to send broadcast messaging from any FM by coding.I found class...
View ArticleCTI: Approved/supported telephone systems
Hello *, I did not find any SAP information about approved/supported telephone systems.I assume not all available systems are compatible with SAP CRM (Interaction Center). Thanks for the support in...
View ArticleUnable to move the fields from Available to Selected fields
Hi Team, I am facing the problem on my customization system ,we work we found that we are not able to move the fields from Available to Selected .and unable to select the column on available fields...
View Article