How do I modify the communication view within Interaction Center?

I have a request to show the queue description instead of the queue ID (DNIS) for incoming calls.  As an example, our BCM queue number currently displays +4330, I want it to display "Sales General" or whatever the queue description is.

We have identified the BSP component of: ICCMP_HDR_CNTNT and view: CommunicationInfoVS but have no idea how to modify this.

We believe the solution is similar to BADI CRM_IUICMD_BADI for method FILL_CALLER_DISPLAY for the AccountInformationVS view. 

Any help is appreciated!