Hello Experts,
I am new to CRM CIC and configuring the Incoming Email scenario. I have a few queries around the process.
I would like to confirm what will happen to the creation of Inbound email transaction in CRM when a customer is not registered with us.
Lets say a customer is not registered with the CIC and not created as BP in CRM. Now he has a query and he sends an e-mail to CIC incoming email address. What will happen to such a query. Will it be created as an Inbound email transaction and start appearing in Inbox.
What will be populated in the account field when this BP does not exist in CRM.
How do you handle such case in your systems. Appreciate any responses.
Thanks
Anuj