Marketing attribute in the text field, interactive script
Hello Gurus, We are facing a problem in the interactive script, of the sap crm 7.0.We know the possibility of set some of the customer data into thescript by filling bdc field inthe test field and then...
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Where controlled Communication Channels Session during logon
You are using CRM Interaction Center with channel integration( setup your CRM system with CTI/CMS - Computer Telefony Integration / Communication Management System). You didn't log off the first IC...
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Translate Telephony text in SAP CRM
Hi Experts, Where can I configure the transalate of the text displayed in the Right Contextarea (Communication) in Interaction Center ? Terms like "Dialing", "Connected", "Alerting", "Phone", etc......
View ArticleIE11 issue with CRM Interactio Center - image flickering
Hi all,i have an issue with Internet Explorer 11 32 bit version on windows 7 professional edition, when I use CRM interaction Center.I have a CRM 7.03 on SAP Netweaver 7.4 SP6.Our developer have...
View Articlenew disconnection document creation not working
Hi Experts, Please could you help me on the below error. This is related to One of the custom Business Role copied from :UTIL_IC_REG--Utilities IC Agent Role. After logged into this role, I am trying...
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How to save Transcript in table Z
Hello Experts I hope help me, i need save transcript, in a table Z and my question is exists some table or fm to extract the information?? I need questions and answers i'm developing a program z,...
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SAP CRM HR requests and Inbound number ranges
Hi Experts , I wanted to know where are the number range setups for the below two objects: Inbound Emails:HR requests(This is nothing but a custom Z service order , table CRMC_PROC_TYPE):Basically...
View ArticleChat functionality in CRM 7.0 Ehp3 with portal front end
Hi, We are planning to implement chat functionality in our IC. Our CSC agents use IC interface, but end users use portal interface as front end. Is it possible for an end user to initiate chat from...
View ArticleLive Chat functionality for eservices portals & websites
Hello Experts, Discussions have been initiated by one of our customer to implement Live Chat functionality in for their customers & prospects in eservices portal & websites and integrate it...
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SAP IPC
Hello Folks, I am in the IPC XCM trying to set up the configurable products for the CRM trasaction. I am in the XCm set up menu, but I am not able to create a custom application component for the SAP's...
View ArticleSAP CRM for Car Manufacturing Company
Hi Champs, My client is car manufacturing company and they are willing for SAP CRM Implementation independently for following scenarios: Customer maintenance and complete data tracking of each customer...
View ArticleInbound Email Integration with a Mailbox hosted on office365
Hi, We have a requirement of routing inbound emails sent by customers to SAP system.The Mailbox is a hosted one on Office365.Microsoft states that Virtual SMTP routing done for on premise Office...
View ArticleImplementing Badi for CRM IC
Hi, User don't want empty interaction record to be created. I have found a badi which will restrict it. But I don't know how to use that BADI as am new to CRM. Please help me to use BADI...
View ArticleCRM IC webclient Warm Transfer
Hi Guru's, We are using CRM 2007 with genesys CTI in local government implementation. We are able to transfer customer information from Agent1 to Agent2, but the original interaction record(IR) is not...
View ArticleTables for Multilevel Categorization selected in the Transactions
Hello guys, We are using CRM 2007 IC Web Client. I have set up Multilevel Categorization with 2 levels for Service Orders Level 1: Motivo Level 2: Central When creating a Service Order, I choose both...
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Groupware 10.30
hi, I am trying to integrate Microsoft Outlook 2010 and CRM (SAP CRM 7.0 EHP3).Microsoft office is installed on my desktop but still in the prerequisite check it fails. Kindly assist how can i resolve...
View ArticleCTI Integration with ININ system
Dear All, We are woriking on telephony Integration with ININ System. The RFC and the customizing recommended in the document BCM7 - CRM7 Integration has been Setup. Whenever the Agent Screen is...
View ArticleVacant role search for projects
Hi All, I want some information regarding the Vacant role search. We have to create a report where in when the Project lead search for vacant role , the search option should show only the roles of the...
View ArticleCustom IC Event: Refresh Web IC
Hi Experts, I need you help regarding one of the issues. The customer has connected SAP CRM IC Web with a 3rd party IVR solution Requirement:1. User gets a call on the IVR ( Accept and Reject is done...
View ArticleDuplication of Categorization schema
Hello ExpertsI defined Categorization schema category 1 has in number 1 category 2 has in number 2 drop downs category 3 has in number 10 drop downs...
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