new disconnection document creation not working

Hi Experts,

Please could you help me on the below error.

This is related to One of the custom Business Role copied from :UTIL_IC_REG--Utilities IC Agent Role.

After logged into this role, I am trying to create a New Disconnection Document on Premise  , It is not responding at all.

But in Standard Business Role , UTIL_IC_REG, I am able to create a New Disconnection Document on Premise.

Please could you help me on this.

Thanks

Madhu