bapi / api / function to get Multilevel Categorization chosen in Serv Order
Hello experts, As CRM order only stores in table CRMD_SRV_SUBJECT the lowest level of the Multilevel Categorization chosen in the Service order. I wondered if somebody knows if there is a BAPI / API /...
View ArticleCategorization SAP CRM 4.0
Hello experts, Does somebody know how to introduce new categories in table CRMC_ERMS_CAT_CD in SAP CRM 4.0?. I have created a new catalog, new code groups, profiles, subject profile assign to it....but...
View ArticleFollow up transaction pop up is not showing for IR
HI Experts, Please could you help on this below issue: We are creating follow up activity for Interaction record. I am able to see my follow up transactions in Transaction Type drop down in IR but...
View ArticleUnable to forward inbox item of type in the Agent Inbox
Hi Experts, In the Agent Inbox of Interaction center, I have a requirement to forward the business transactions to Employees or groups. In the result list of Inbox, After I select one item and click on...
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Can't navigate to Account Identification with confirmed BP (after upgrade...
Hi' We just upgraded from EHP1 to EHP3. We have 2 scenarios - both with same issue after upgrade1) We search BPs and confirm - automatically navigate to Interaction Record2) We create call list and...
View ArticleHow to pass parameter to ECC transaction via webclient transaction launcher
Hello Expert I need to pass parameters to ECC transaction in CRM 7.0 transaction launcher, I did lot of research, after reading all of them, I got a little confused, hope some of you can clear my...
View ArticleDefault direction for Interaction Records
Hello Experts, I am looking for a way to fill the direction field (inbound contact / outbound contact) of newly created Interaction Records with a value. I am working in a constellation without any...
View ArticleBCM/CRM Integration with SSO
Hi Gurus, I'm face a problem when i log on in the CRM using the SSO, the information that the BCM receives by the URA is not automaticaly filling in the CRM when i log on in the CRM with the SSO, but...
View ArticleHow to set up Knowledge article CRM on HANA
Dear All, We are using HANA database as a primary database. I'm in process of configuring Knowledge management using the best practice C3G/C29.I did not get answers to below questions even after...
View ArticleHow to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Gurus, We are using CRM 7 EHP 3 with HANA, we are trying to setup Knowledge base, I have found the following SAP Note (1774566 - SAP Business Suite - Restrictions) which says"Software Agent...
View ArticlePre-defined comments in service tickets
Hi All,We have recently received a requirement to show pre - defined comments ,via drop drown, in service ticket.We are currently using service tickets as our service transaction(bus2000116). I was...
View ArticleURL attachment option in service ticket layout
Hi All, We are currently using service tickets as our service transaction(bus2000116).We have recently received a requirement to attach URL of the attach document on our service ticket.But the current...
View ArticleMail form filter in Interaction Center
Hi Experts, I would like to use the Mail form filter feature mentioned in the BF CRM_ITSM_ALERTS. The exact functionality mentioned below is what I need. You can filter the mail forms.You can assign...
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Issue with regard to the contact logging field after customers end the call
Hi all, I've got a question related to the following. When our agents answer an incoming call they directly start 'Contact Logging'. They do so by filling out notes. However when a customer ends the...
View ArticleRemote call Contact Center Simulator
Hi Expert, Can anybody tell me how can I Remote call the Contact Center Simulator to initiate a automatic Identification Account ? Thanks
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ERMS SR is only getting created if contact person exists
Hello experts, As the title of the discussion says, in our system, the ERMS SR is only getting created if the contact person e-mail address is assigned to a contact person and or BP. I thought it...
View ArticleERMS : Multiple auto acknowledgements
Hi guys, We have configured a rule in the rule policy like - whenever an inbound email with email address - abc@domain.com and email subject - test will come -Then an auto acknowledgement is...
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one user getting dump on icagent interaction record screen?
Hi Team , one user facing the issue While clicking on interaction record on ICAGENT ,now its getting dump ,other users its working fine.so could you please provide me any solutions Thanks Kalpana
View ArticleBCM/CRM Integration with SSO
Hi Gurus, I'm face a problem when i log on in the CRM using the SSO, the information that the BCM receives by the URA is not automaticaly filling in the CRM when i log on in the CRM with the SSO, but...
View ArticleERMS : Creation of custom transactions
Hi folks, Any idea how can we enhance ERMS to create a custom opportunity or any business document apart from the standard offerings? Thanks,Devashish
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