Telephony-Getting Alerts at Contact Started Event
Hi Friends,We have issue in our telephony scenario. Whenever the agent in the call center receives the call they should be prompted with Alert before clicking on ‘Accept’ button i.e just before the...
View ArticleI want to do my Masters thesis in Network Marketing. Is there a topic/trend...
I want to do my Masters thesis in Network Marketing. Is there a topic/trend to focus on? I am doing Business Computing.
View ArticleISE applet not loading in SAP CRM 7 EHP1, using IE7 and JRE 1.6
Hi IC experts, I am trying to use the Interactive Scripting functionality in a SAP CRM 7 EHP1 system, but the ISE applet does not load. The error message in JRE console is : IseApplet.class not...
View ArticleDue Date for Incoming Emails
Hi folks, I have a requirement to influence the due date of Inbound emails in Agent Inbox. Presently it takes it as the current date.Does any of you provide some insight? Thanks,Devashish
View ArticleHow to create an automated email sending rule in EIC application
Hi, I've a requirement where I need to look for the 1st time caller that contacted Interaction Center. If the caller is 1st time caller, an automated mail needs to be sent asking to take a short...
View ArticleRetrieve filtered collection of table view
Hi Experts, I have a table view which has entries displayed for Service Notifications. There is an option for filtering the table results by selecting on the column name and a small arrow comes and...
View ArticleNavigation bar does not show arrow for second level navigation
Hi Experts, We are using IE11 as the browser for Web IC. When we launch Web IC, the navigation bar does not show the arrow button for selecting the second level navigation. Also, there is like an...
View ArticleCategory value is showing in FR instead of EN in Email template.
Hi All, In Service Request under Categorization we have Category 1, 2 and 3 4, 5 values here for Category 4 its showing in EN languge only and after that clicking on Email under work center. in the...
View ArticleConvert class ->Local types option is disabled
Hi , We are trying to implement note 2054905 , but in se24 the option to convert class->local types is disabled. We are on crm ehp2 How do we enable this. Thanks
View ArticleEmail content issue
Hi Experts, I've got a question with regard to the content of mails. After opening the Manager IC role, we open the email workbench. From that location emails get send to specific agents. However,...
View ArticleIC context area with the order number
Hallo all, I have a requirement if we enter order number in Account Identification profile should get the Order information example BP classification and BP Name in the IC Context Area where as if we...
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Open_Leads fact sheet displays the "key" for Qualification Level
Hi all, Adding the Open Leads fact sheet to my config... It actually displays the Qualification Level, but showing the KEY and not the description... Is there a note I need to implement to correct...
View ArticleLast Agent Rounting
All, We are using CTI integration using a adapter B&S. We want to route the email to last agent replied. B&S told us that we can identify the last responded in SAP CRM Can you pls let us know...
View ArticleERMS: Routing Email to Agent Inbox based on the agent email address
Hello ERMS Experts, I have Requirement below. If an email comes from customer (CTI) and accepted by Agent #1 and responds to the customer. Later customer responds to that same email then the email...
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ERMS SR is only getting created if contact person exists
Hello experts, As the title of the discussion says, in our system, the ERMS SR is only getting created if the contact person e-mail address is assigned to a contact person and or BP. I thought it...
View ArticleDue date for Service Request : ERMS
Hi guys, We are creating a service request whenever a new incoming email is coming to us via SAPConnect for a particular recipient ( for ex : abc@gmail.com ) So whenever a customer sends an email to...
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SAP CRM Inbound email assign Responsible group
Hello Experts, I am new to CRM and configuring the agent inbox.The requirement is that when an inbound email arrives in Inbox ; it should be automatically assigned to a "Responsible group"I did do the...
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Email Threading : Email Objects has date 31.12.9999
Hi folks, We have enabled Email threading in our project, and as a result now emails are getting linked to the transaction 'Service Request'. But all these emails that I can see has 31.12.9999 as due...
View ArticleInteraction record multilevel categorization is not showing up
HI Experts, Need your help regarding Multilevel categorization. We are using Multilevel categorization in Interaction center( Category1 and Category 2). In interaction record, I am able to select...
View ArticleNavigation bar does not show arrow for second level navigation
Hi Experts, We are using IE11 as the browser for Web IC. When we launch Web IC, the navigation bar does not show the arrow button for selecting the second level navigation. Also, there is like an...
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