How to set up Knowledge article CRM on HANA
Dear All, We are using HANA database as a primary database. I'm in process of configuring Knowledge management using the best practice C3G/C29.I did not get answers to below questions even after...
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KBAs, Notes and Other Stuff for CRM IC
Collection of stuff for CRM Interaction Center! To be extended....! If it is not in the list, it does not mean that it does not exist! It might be that it was just not added Last Update:December, 11th...
View Articlehow to get latest record on top of the result list
Hi Gurus,How to get latest record on top of the result list when you open the record.saved data method in BT120H_CPL of OverView page and result list in ICCMP_INBOX. Regards,Ravi
View ArticleNew Functionality for Interaction Center with SAP CRM 7.0 Enhancement Package 2
This is an overview of the new functionality introduced to the SAP CRM Interaction Center with SAP CRM 7.0 Enhancement Package 2 Additional Non-IC specific features introduced by SAP CRM 7.0...
View ArticleNew Functionality for Interaction Center with SAP CRM 7.0 Enhancement Package 3
This is an overview of the new functionality introduced to the SAP CRM Interaction Center with SAP CRM 7.0 Enhancement Package 3 Additional Non-IC specific features introduced by SAP CRM 7.0...
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RollBack accidentally erase Class Z
Hello Gurus CRM !!! I've done something horrible, I accidentally deleted the Z IMPL class rapid application, and have damaged the application, At first I wanted enhancet the component and methods for...
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SAP CRM IC: Multi-Level Categorization
The basics steps are first to define a Catalog, then Code Group Profiles and finally defining a subject profile. 1. Follow the following SPRO path: 2. Define Catalog: Define a catalog for every...
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Block - Why are you hiding?
Hello! I have a problem with component SRQM_INCIDENT_H. Am trying to add Notes as a Block. This block is available in the View Configuration: However when displaying or editing a Service Request...
View ArticleCRM Interaction Centre - Video Demo or Success Stories
HiI am a new CRM Trainer and rolling out CRM Interaction Centre to my organisation. I have been searching the web to try and find a suitable video to show in the training sessions to set the scene....
View ArticleCTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)
Hello Experts, we are working on a SAP CRM 7.0 EhP 2 with CTI to a CMS from Siemens (OpenScape Contact Center).The basic integration works perfect, so that agents get informed about incoming calls in...
View ArticleAction Profile Email Sender Address Changing Issue
Hi AllI have created Action profile to send e-mail conformation to customers.I have taken processing as -" Smart forms mail"The valus for processing as :form name :...
View ArticleSearch crieteria Assigned to is not working in Agent inbox Properly.
Hi Experts,We came across an issue in our project where few inbox items are not appearing in inbox result list if we chose one of our assigned to Group ie finance. If we select Assigned to Group...
View ArticleHow to set up Knowledge article CRM on HANA
Dear All, We are using HANA database as a primary database. I'm in process of configuring Knowledge management using the best practice C3G/C29.I did not get answers to below questions even after...
View ArticleClik here to view.
Change E-mail Status Based on Tracking Text
Is it possible to change the status of an e-mail based on the fact it has ERMS tracking text within the body of the message? We have implemented e-mail threading where the back-and-forth e-mails will...
View ArticleERMS: Routing Email to Agent Inbox based on the agent email address
Hello ERMS Experts, I have Requirement below. If an email comes from customer (CTI) and accepted by Agent #1 and responds to the customer. Later customer responds to that same email then the email...
View ArticleInbox result mismatch in GUI & Portal
Hi , CRM Application Interaction center when accessed and executed in GUI shows correct results. For example if the user list has ten categories assigned, he can see all the records for all assigned...
View ArticleGetting Dump in web ui user clicks the transaction launcher link in worck...
Hi Team, I have created one z program for uploading ibase details ,now every thing is working fine .same program user neeeds to access in webui ,so i have created the transaction laucnher link ,is user...
View Articleany changes in inbox result list of overview page record should be marked as...
Hi All,any changes in inbox serch result overview page, record marked as read.and there is no changes in overview page (just display) record marked as unread.please tell me how achieve this...
View ArticleChange Workmode when Email comes in & accepted
Dear Gurus, A little background about me - I am a SAP ABAP professional with no exposure to CRM and helping one of my friend's organization who is integrating GPlus adapter with CRM using SAP ICI. The...
View ArticleCRM - get header and item details in single table
Hi, I have a requirement of display header and item details in a single table. I am successful in getting it, but when there are multiple items then only the first item is being displayed. Please help...
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