CRM New Button to IC - Multi-Sessions
I'm trying to add the "New Session" Button ID in the Action Item Layout Button screen. When saving I get the error message entries in table IC_AITEMBTN cannot be edited in connection with customizing...
View ArticleAccount identification profile and grouping in interaction center
Hi Experts, In account create view of interaction center(iccmp_bp_detail/BupaCreate), the grouping selection does not work. The selected grouping does not create BP as per number range assigned to...
View ArticleIC context area with the order number
Hallo all, I have a requirement if we enter order number in Account Identification profile should get the Order information example BP classification and BP Name in the IC Context Area where as if we...
View ArticleItem Creation on Entering Serial Number on Item List View
Hi Experts, I was wondering if someone could explain how an item is created when we input a material number or serial number on the item list assignment block.How does the line item get created when we...
View ArticleEmail content issue
Hi Experts, I've got a question with regard to the content of mails. After opening the Manager IC role, we open the email workbench. From that location emails get send to specific agents. However,...
View Articleunable to see the email attachments in IC Agent Inbox
Hi All, we are running on crm7.1, i have configured agent inbox and the email functionality is working fine, we used ERMS in our scenario to route the emails to specific agents. Issue is that: the...
View ArticleWhen is it our turn? How do IC Agents Know When They Should Respond?
We are implementing the SAP CRM Interaction Center and have configured ERMS e-mail handling and threading (automatic linking) of e-mails to the service requests. These items are working fine....
View ArticleInteractive script: How is survey response stored
HI Experts, We have successfully implemented dynamic survey using interactive script. But I am not able to understand where is this response getting saved. Is there any table where we can view the...
View ArticleHow to link the attachment from the incoming mail to the service ticket via code
Hello Experts, I have a requirement wherwin the Email will be arriving t SAP CRM box via ERMS, The email will have content and an Attachment. I need to get the attachment and attach to the service...
View ArticleSerial Number in ERP Sales Order
Hello, in CRM IC, would you know how we could insert Serial Number in integrated ERP Sales Order?From SAP documentation it may not be possible in standard:...
View ArticleCall Transfer between agents delaying..
Hi, Can someone help me in resolving the below issue. Issue: When transferring the call to another agent the IR details not flowing with the call attach data(after some delay they are getting into...
View ArticleBrowser Not responding/ Screen freezes in ICWC
HI Experts.We have a problem for IC WebCLient browser not responding. We are using CRM 5.0 SP08 with CTI integration. Users screen freezes on various occasions. e.g. When user recieve a call system...
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SAP CRM call recording file from BCM
Hi there Experts, We receive from BCM system CAD with Call recording file name. Unfortunately, this link is not visible anymore after contact end (in interaction record, contact history etc.)The only...
View ArticleAble to send custom mail form after service request is saved
Hi Experts, we should be able to send custom mail form after service request is saved: 1) we created cusotom mail form using a custom context (we didnt chose the existing service request context)2) we...
View ArticleColor the text in Account Info Context Area
Hi, In Intraction Center role, I want to show the Account Information with different Colors based on Conditions. If the Business partner is not having any address show in one color, otherwise show in...
View ArticleHow to Color Alert Text
Hi All, In IC Webclient there is alert box which displays alerts based on rule policies, which is working fine for us.Now the issue is how to make the Alert Text appear in different color and may be...
View ArticleDisable a field in Search Criteria in WEB UI CRM
Hi, I need to disable a field in Search Criteria in WEB UI Screen. Can anyone please guide me in completing it. I have attached the screen shot of it. Field name in Search criteria is :...
View ArticleNeed to modify values in Inbox Dropdown for Sort By
HI All, I need to modify the valyes in the dropdown box for the Sort By and the Then Sort by fields in the Inbox. I know hte values come from the domain CRM_AUI_SORTEDBY which I dont want to modify. I...
View ArticleInteraction Center WEB UI issues
Hi Experts, We are experiencing lot of issues in IC web UI while on call. some times application logged out and sometimes hung. we cannot see these very often but there are issues.Could someone help us...
View ArticleHow Create entry in activity clipboard
Hi gays, I created a Z report to create interactions and have a requirement that have to add the BUAG for that it appears in the activity clipboard when will acess interaction from the web client....
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