Rule Policy and Mail Form- Based on Status of SR
In Mail Form under IC Manager role, we have maintained a Mail Form with Attributes for Service Request Tracking ID (Service Request Tracking Text under attribute category "Additional Attributes") So...
View ArticleInbound Email Integration with a Mailbox hosted on office365
Hi, We have a requirement of routing inbound emails sent by customers to SAP system.The Mailbox is a hosted one on Office365.Microsoft states that Virtual SMTP routing done for on premise Office...
View ArticleSocial Media Integration (Twitter and Facebook) with SAP CRM WEB UI
Hi Experts , I have a requirement to integrate Twitter and Facebook with CRM UI , i have implemented all the required SAP OSS notes and did the configurations , however when I tweet , i dont find any...
View ArticleIC Orders are not replicating to ECC
Hi Experts, I have an issue, to replicate sales orders from CRM to ECC when the orders are created in ic web.We are using the CRM7.O IC WEBCLIENTWhen the order is created via GUI it is correctly...
View ArticleBack and Forward button disappear in SAP CRM IC
Hi Experts, I am facing a strange issue which i suspect has some dependency on the IE or Java . Please help me out if anybody has any clue on the same as to why is this occuring or what can be done to...
View ArticleGetting error Dynamic navigation to this object is not supported in CRM 7.0
Hi All, I am getting Error " Dynamic navigation to this object is not supported " when I am tryiong to Create a Follow up request " Service Request " for the interaction record in SAP CRM 7.0. I have...
View ArticleClik here to view.
Sorting of a column in IC Web
Hi Expert, We need to change the default sorting of a column in IC Web for customer account overview.By default the sorting is taking place in asceding order but we need to make the sorting in...
View ArticleERMS Issue
Hi Experts,I have configured ERMS. I am creating Service Request transaction manually with an inbound email, then inserting tracking id and sending responses. When an email is received with a Service...
View ArticleLast Agent Rounting
All, We are using CTI integration using a adapter B&S. We want to route the email to last agent replied. B&S told us that we can identify the last responded in SAP CRM Can you pls let us know...
View ArticleCRM 7.0 Agents can't see mails and interaction records.
Hello,we have a CRM 7.0 system and our agents aren't able to see the mails in the Inbox of the Interaction Center. We created a policy with two rules.a) Send Auto Acknowledge and b) push email to IC...
View Articlehow to get latest record on top of the result list any changes inbox
Hi All,I have a requirement, any changes in inbox serch latest record should be come fist in result list and latest record marked as read.and also showing change history like time stamp and who is...
View ArticleClik here to view.
RollBack accidentally erase Class Z
Hello Gurus CRM !!! I've done something horrible, I accidentally deleted the Z IMPL class rapid application, and have damaged the application, At first I wanted enhancet the component and methods for...
View ArticleClik here to view.
Error : "function is not supported with the current contact status"
Hi All,At one workplace can not be taken from the BCM call back with a message "function is not supported with the current contact status" in CRM.On the other workplace call is received...
View ArticleChange 'End' button text in Web UI toolbar
Hi, I want to change standard toolbar button 'End' text to 'End and Return'. I have tried translation it is working fine and the change is visible for all business role.Is it possible to display...
View ArticleEND button does not refresh alert timer.
Hi All, I need your suggestion for below mentioned issue: when I go to press end button in toolbar to stop alert for incoming call,fax and email from genesys queues,Then alert timer does not refresh...
View ArticleAction Profile Email Sender Address Changing Issue
Hi AllI have created Action profile to send e-mail conformation to customers.I have taken processing as -" Smart forms mail"The valus for processing as :form name :...
View ArticleClik here to view.
Open_Leads fact sheet displays the "key" for Qualification Level
Hi all, Adding the Open Leads fact sheet to my config... It actually displays the Qualification Level, but showing the KEY and not the description... Is there a note I need to implement to correct...
View ArticleHow to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Gurus, We are using CRM 7 EHP 3 with HANA, we are trying to setup Knowledge base, I have found the following SAP Note (1774566 - SAP Business Suite - Restrictions) which says"Software Agent...
View ArticleNo Partner identification with BCM integration
Hi, I have CRM integrated with BCM. When the agent receives the customer call on CRM Web Client, the partner is not getting identificated automatically. Is there any integration on BCM that controls...
View ArticleCRM - get header and item details in single table
Hi, I have a requirement of display header and item details in a single table. I am successful in getting it, but when there are multiple items then only the first item is being displayed. Please help...
View Article