Incoming Email alert in interaction center
Hello Experts, We are using CRM 7.0 interaction center. Please suggest the solution for below issues. Is there a way to display an alert(a popup) to agent about an incoming email assigned to his group...
View ArticleFront Office Process Transaction Launcher - Not able to pass the LOCAL...
Hi Experts, Front office transaction launcher has been created with FO process ZXXXX in CRM.FO process ZXXX (in IS-U system) is having LOCAL parameters PoD (check below screen shot) which needs to be...
View ArticleClik here to view.
The form of sending an e-mail from IС inactive
Hi ALL,What settings in the system need to activate to send messages?When I click the button to add a window is inactive. Best regards,Yuri
View ArticleAccount Identification thru Account no instead of telephone number
My Client has a CTI solution which is already in use by the call center agents.As of now, the call center agents are using Desktop Manager through which they are using the accept, reject or other...
View ArticleError coming in WEB UI while doing Multilevel categorization
hi, i have done configuration for multilevel categorization for service request but when i am testing the configuration in WEB UI, the categorization field is greyed out. can anyone please help me with...
View ArticleAgent Inbox - Forward Option for One Order Object
Hi Gurus Regarding the Agent Inbox Forwarding functionality. Is this limited to only emails? Or can I select one order objects, like Business Activities and Service Requests and forward them to a...
View ArticleIncoming email stuck in SOIN and Internal recipient Blank
Hi experts, ERMS solution hsa been implemented in CRM 7.0 And I configured a new recipient in CRMC_IC_AUIADDR and SO28 transaction.For some senders only,The internal recipients is always blank in SOIN...
View ArticleFilter Search Citizen Results BuPaSelectCustomer BuPaSearch
Hi - I want to filter the results in BuPaSelectCustomer i.e. hide them if the archive flag is marked - I am trying with an iterator but is there a better way? thanks
View ArticleInteractive Scripting - How to display dynamic answers for user selection?
Hi Guys, I have a question about Interactive Scripting Editor. I need to display a dynamic answer in a drop down selection, table or buttons, but my requirements is not about displaying marketing...
View Articlehow to find single material material used for different customer
how to find single material material used for different customer , with customer & material
View ArticleIntegrate SAP CRM 7.0 with custom CTI
Hi all, my scenario is the following.the contact center of my client uses CRM 7.0 and in particular the IC Web UI for the front office.For different reason, the client want a custom CTI toolbar. let...
View ArticleData Cleansing Interaction agent role
Hello all, I have recently configured BP cleansing in CRM which is working as expected in CRM marketing and Sales business role.1. User can see all potential duplicates in dialog box2. Can merge...
View ArticleNot able to add custom fields in ERMS attributes/ actions
Hi All, Not able to add a custom field as Attribute / Action in Define Repository. Any pointers will be highly appreciated. Thanks,Karthik
View Articlehi..
Can you tell me how I can access data in ecc from CRM through RFC function module..
View ArticleIC Email Help
We recently upgraded our CRM 7.0 system from SP5 to SP15. Since the upgrade we have been seeing some odd theings when replying to e-mail from our IC. The first odd thing is when replying to an e-mail...
View ArticleInbound EMail VS Interactions created
Hi, We are using CRM 7 and ERMS is setup and running without any issues. When an inbound email received to specific mail id, ERMS will create interaction record(Activity) in CRM. Sometimes we are...
View Articleservice order tables in CRM
Hi all, Can anyone tell me about tables of service order in CRM..
View ArticleExchange Order in IC
Hi While creating an order in IC, whenever make an amendment on an exchange e.g change the Item Category from Return item to Standard item it comes up with the following "the status procedure ZOISTAT...
View ArticleHow to hide technical name and only show Description when selecting UI...
Is there a way that I can only show the CRM UI Business Role's Description instead of let's say UTIL_IC-Utilities_Agent where all I want to have shown is "Utilities Agent"? I have attached a screen...
View ArticleCRMD_TM_CLDIST change logs
Hi professionals,Does anyone of you know if there is an option to track the change in call list maintenance transaction? I know it is very dynamic view, but it would be really appreciated to have at...
View Article