Back and Forward button disappear in SAP CRM IC
Hi Experts, I am facing a strange issue which i suspect has some dependency on the IE or Java . Please help me out if anybody has any clue on the same as to why is this occuring or what can be done to...
View ArticleUser clicks any field in web ui then it is navigted to marketing bussines...
My Requirement is User wants to click field in web ui ,then it appears to marketing bussiness role..How to do it..In get _ P method i maintain hyper link...In evenet handler method how to write the...
View ArticleSet up Dialog Box for Actions (CRM WebClient)
Hi all I would like a popup to react before the action method in order to insert further detail for the method itself and this setup appear to be the right one. The point is that after doing what...
View ArticleNot Ready Timer
Hello, I got a requrement to display timer (to each representative) of how much time he is at "NOT READY" status.We are working with IC_AGENT profile with integrated CTI (sap sertified). Any Idea how...
View ArticleSAP telephone integration with SAP CRM/Portal
Hi Experts, We going to plan Sap telephone integration with SAP CRM/Portal,Mainly we are looking into integrating our Alcatel phone switch with SAP CRM/Portal.So please help help me for steps for...
View ArticleUnable to mark old Emails 'Complete' in SAP CRM IC
Hi Experts,One of the user is facing a wierd issue where he is unable to mark an email complete for old emails in his agent inbox. He is able to mark new emails as Complete with no issues. Any clue on...
View Article[IC manager dashboard] Am I missing something?
Hello,we have successfully set-up a CRM/BCM scenario with the integration of the telephone channel.Now, we should set-up the manager dashboard and here.... we stopped!In fact I followed all the steps...
View ArticleCTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hello Experts, our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP). For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated. We are using the Slim Communication Toolbar...
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Auto accept functionality in Interaction Center
Auto accept / auto answer functionality is quite useful in highly load contact center. When I've been reading a book "Maximizing Your SAP CRM Interaction Center" (ISBN 978-1-59229-197-7) by John Burton...
View ArticleSAP CRM internal number ranges assign different ID (not correlatives)
Dear experts, We have customized one internal range for Opportunities (object CRM_OPPORT) in SAP CRM (like image). The issue is when we create several Opportunities in the System due to ID are not...
View ArticleSAP CRM IC - Surveys from IC Scripts
Hello Colleagues, 1. I am looking for place where CRM Surveys executed in IC Script are stored. 2. Does anybody know, if there is possibility to view CRM Surveys in Interaction record/activity details?...
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Telephony integration: using entity providers in CEBP scenario for bp display
The Default Integration Scenario für telephony integration is using IC-Business roles.But there is another (mostly overlooked) option, using CEBP (communication enabled Business process) You can...
View ArticleSAP CRM BP read only
Hi all,not sure whether this topoic sits in SAP CRM or SAP CRM Security, but maybe if it can be done in both areas than thats fine.my question is that : I would like to make a BP record READ ONLY, I...
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Service Request Dates not Visible
I am creating a Service Request and all the dates (ie Requested Start, Requested End, First Response, Due By) are greyed out and blank. As far as configuration I am using the standard delivered Date...
View ArticleInteraction Record History & Notes History
Hi All - I have a question regarding the Interaction Record history & Notes History assignment blocks in the IR Work Center Page.The IR Work Center page has an assigment block to list the recent...
View ArticleIssue with customer Email ID updation
Hi All, I have main BP - 2000019222 and its relation ship manager BP - 2000019223. Here I am changing relation ship manager Email ID from Web UI. so if I check in BP transaction code in GUI then it...
View ArticleSearch IR By Email ID.
Hello. After ERMS implementation we create interaction records from inbound emails.But now,I need to know interaction record number in attached email .By our scenario,the users open email from Agent...
View ArticleAuto filling context area
Hello. The question about , how we can filling context area from email .In ICCMP_DOC_LINK component I need to fill context area with customer detail.I have a customer BP entity of parent interaction...
View ArticleAdditional parameters from CTI Connector -> CRM
Hi everyone, We are currently implementing a CTI scenario using ICI/BCB in SAP CRM 2007. The CTI connector is successfully sending the inbound calls to the IC Web Client screen, and the business...
View ArticleFields on Email screen are GRAYED out in CRM webClient UI
Hi CRM folks , I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye . I am not able to add any text / value in any of the field...
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