Hello Experts,

Discussions have been initiated by one of our customer to implement Live Chat functionality in for their customers & prospects in eservices portal & websites and integrate it with SAP CRM. We proposed to go for Avaya CRM Connector since they already have CTI with Avaya. But they would like to hear about other options even if it incurs some extra cost.

Appreciate your valuable inputs on this.

(Points will be rewarded for sure)

Regards,

Mathy

Hi,

I have installed sap BCM 7.0.6.100 on Windows Server 2003 with SQL 2005. I have generated all the certificates and when I login using the IA I can use the CLIENT.ACME.COM certificate to login which I assume shows the certificates are valid.

However if I try and login into the SC (on the same server), it says "SC Connection failed, try again later". also CDT says "Authenication timeout exceeded; try again later".

In the logs for the AgentFrontEnd I have lots of these errors which look bad?

00:00:00.554 (03332/LogManager) ALW> ProcessAffinityMask = 0x1 (system=0x1)

00:00:00.554 (03360/bcmcs) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:01.555 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:02.556 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:03.558 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:04.559 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:05.561 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:06.562 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:07.564 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:08.565 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:09.566 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:10.568 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

on the client logs for SC I get

09:41:42.626 INF> Using Connection string = 192.168.128.133:21002 CLIENT.ACME.COM, User=BCM.Admin

09:41:42.626 INF> (common.libipc.BcmClientPeer openConnection) Openning connection

09:41:42.626 INF> (common.libipc.BcmClientPeer openConnection) Waiting for reply

09:41:54.366 INF> (common.libipc.BcmClientPeer openConnection) Timeout

09:41:54.366 ERR> Time 10 elapsed.

java.util.concurrent.TimeoutException: Time 10 elapsed.

    at com.sap.bcm.common.libipc.BcmClientPeer.openConnection(BcmClientPeer.java:252)

    at com.sap.bcm.common.libipc.BcmClientPeer.openConnection(BcmClientPeer.java:214)

    at com.sap.bcm.bcmapi.Context.connect(Context.java:413)

    at com.sap.bcm.sc.model.UiContext.initScContext(UiContext.java:181)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:922)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:729)

    at com.sap.bcm.sc.controller.Controller.access$400(Controller.java:93)

    at com.sap.bcm.sc.controller.Controller$LoginRunnable.run(Controller.java:839)

09:41:54.388 ERR> null

com.sap.bcm.common.libipc.NotConnectedException

    at com.sap.bcm.sc.model.UiContext.initScContext(UiContext.java:187)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:922)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:729)

    at com.sap.bcm.sc.controller.Controller.access$400(Controller.java:93)

    at com.sap.bcm.sc.controller.Controller$LoginRunnable.run(Controller.java:839)

on the client for CDT i get

10:05:27.647 (06332/SecureSession ) TRC> Thread started

10:05:27.647 (06332/SecureSession ) DBG> Registered thread [SecureSession] ID [6332] to watchdog

10:05:27.647 (06332/SecureSession ) DBG> Activated watchdog for thread [SecureSession] ID [6332]

10:05:29.760 (03212               ) TRC> SNET[OPEN] Trying to connect to ConnectionServer: 192.168.128.133:21002

10:05:30.752 (03212               ) WRN> SNET[OPEN] Secure connection failed with error TcpConnection::ConnectSync, connect failed - 10061 (0x274d) No connection could be made because the target machine actively refused it.

(10061) @SessionConnect(192.168.128.133,21002,...)

10:05:30.752 (03212               ) WRN> SNET[INIT] Error 2 in SessionConnect(192.168.128.133,21002,...), let's try other connection! @AuthenticationBase::doConnect

10:05:30.752 (03212               ) ERR> PHONE[openSecureSession] Cannot connect to CoS startAuthentication returned: -60

In the main event logs I also have these errors :

2014-02-27 10:23:43> MINOR alarm ELEMENT3 due element near failure. ELEMENT [BCM] ID [3] (Additional data: Mismatching system model versions)

2014-02-27 10:26:32> Failed to update SLD on host [BCM] - check log files for details

2014-02-27 10:26:32> Failed to update logical system information to SLD on host [BCM] - check log files for detail

Any Ideas?

thanks

Toby

Dear Experts,

can someone help me out in tracking the undelivered emails in SAP IC.

here is the situation, when agent send an email to customer he/she gets an failure notification back and attached to the Service Request. the failure notification has different email address altogether other than the mail sent previously by an agent.

we could not replicate this in non-prod environments. so can someone help me how to track these kind of issues. when sending email to one customer why the system is picking different email address.

In SOST, email status as 812 with different address.

please guide.

thanks,

Venky.

Hello,

I am working in ISU-CRM wherein we have mapped Products in CRM as Rate Categories in ECC.

Product attributes in CRM are stored as facts under installation in ECC.

When we do product change in SAP CRM in one or two attributes, time slice is created for each and every attribute with start date as PRODUCT CHANGE date..

for Eg. PRODUCT ATTRIBUTES assigned are : - DCQ, MDCQ, MAX OUTAGE DAYS, OUTAGE DAYS, SERVICE SHUTDOWN.

IN ECC, under installation these attributes are stored as FACTS. Under Change Installation (ES32) under facts we can make changes to individual facts with required START DATE and END DATE.

Is it possible to have this enhancement in SAP CRM WEBUI wherein we can change the attributes individually with desired start time.

For Ex : If product change is w.e.f 01.08.2015, fresh time slice will be created for all attributes with 01.08.2015.

Later customer goes for SERVICE SHUTDOWN from 01.02.2016, Now in PRODUCT CHANGE, we need to change the value for SERVICE SHUTDOWN only with desired start date as 01.02.2016.

But time slice will be created for all attributes from the date of PRODUCT CHANGE (01.02.2016). 

Kindly suggest suitable solution asap.

Thanks & Regards

Ajinkya

Hi Gurus ,

I am willing to use Requested Start ,Time Zone to, Requested End , Time Zone From, First Response By, Time Zone to . But all these fields are coming suppress although I check field properties and these all are as Show ..Please guide how I can resolve this problem ?

Thanks

Hi Team,

i can able to attach the file in the service ticket  using  create_with_table ..but   the attachment its not getting opened in the service ticket.

error : fiel correpted / Word cannot start the converter mswrd632.wpc

  *Attaching the document

             call method cl_crm_documents=>create_with_table

               exporting

*                business_object     = ls_business_object

                 business_object     = ls_bor_object

                 properties          = ls_properties

                 file_access_info    = ls_file_access_info

                 file_content_binary = lt_content_bin

                 raw_mode            = 'X'

               importing

                 error               = ls_att_error.

i tried with the below code as well , but it's give file error.

call method cl_crm_documents=>create_with_file

               exporting

                 file_name       = lv_filename1

                 directory       = lv_path

                 properties      = ls_properties

                 business_object = ls_bor_object

               importing

                 loio            = lv1

                 phio            = lv2

                 error           = lv3.

             .

             call function 'BAPI_TRANSACTION_COMMIT'

               exporting

                 wait = 'X'.

Regards

Anbu b

Hello Experts - can any one advise me for one of my requirement where I want to restrict the user not to change the status after Expiry.

As I am aware the following steps is needed:

1 Define the authorization codes

2 Assign the authorization code to the status profile.

3 Define the Authorization role by using authorization object B_USERSTST or B_USERST_T in the existing role.

I am not aware how to perform the 3rd step how to edit and add the authorization code to this authorization object.

Also is there any alternate way which I can achieve for the following requirement.

Prompt response will be highly appreciated and points will be awarded.

Regards

Vani...

Hi,

Could anybody please tell me in what tables are the checklist values, entered for a service request, stored?

I couldn't find the fields in crmd_orderadm_h or crmd_orderadm_i tables.

Thank you.

Regards,

Ravi

Hi

I send an email in to the Interaction centre. It gets to the Inbox then when I try to view the email I see the subject and who it

was from but no Message Pane?

Also if I try to reply there is no message area where I can write a reply.- very strange - am using CRM7 EHP3. My email profile is set to html enabled.

Regards

PM

Hello guys,

Has anyone faced the following problem:

When generate one interaction Record from ECC to CRM, the system does not find the responsible employee RFCUSER, but when I change the user type RFCUSER for Dialogue, the system finds the employee responsible.

This process occurs in the URA that is connected only in the ECC therefore you must pass the ECC for the CRM to perform the creation of the record interaction.

Can someone help me? I would have to force through development to pass the employee responsible?

why using the dialog type user works and the type system does not?

thank you so much.

Hello Gurus,

We have a major issue in our Interaction Center. Whenever customer calls the IC, IC agent can only see the customer name and phone number, but he is not able to see the Customer Number and other details in Account Identification screen.

Hi All,

I have read lot of forum related to this. but still this problem exist.

I want to update the telephone no and email id of Contact person.

I am usingBAPI_BUPR_CONTP_ADDR_CHANGE

but it never allows to update or delete.

it gives message "Telephone number XXXXX / does not exist. Change/deletion not possible.

Please help.

Why it is not allowing change deletion.

1.logic to change any existing number

     ls_telx-telephone = 'X'.

      ls_telx-std_no = 'X'.

      ls_telx-updateflag = 'D'.

      append ls_telx to lt_telx.

      ls_teL1-telephone = LS_TEL-TELEPHONE .

      ls_teL1-CONSNUMBER = ls_tel-CONSNUMBER.

      ls_tel1-std_no = 'X'.

      APPEND LS_TEL1 TO LT_TEL1.

Then i am calling BAP

2. CALL FUNCTION 'BAPI_BUPR_CONTP_ADDR_CHANGE'

  EXPORTING

    businesspartner = 'BP no'

    contactperson   = 'CP no'

  TABLES

    bapiadtel      = lt_tel1

    bapiadtel_x     = lt_telx

    return          = lt_bapiret2.

CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'

  EXPORTING

    wait = 'X'.

I

Hello,

We are using Web client for contact center for one of our clients. The process normally followed is account/customer identification, create interaction record (Manual or during follow up document creation), follow-up document and end.

ut some timed after confirming the customer agent click on the End button to complete the call at this point system is always creating a interaction record in the system, which is not desirable for client.

Could some on point me how to stop the interaction record creation when one click on the END button?

Shrikant

Hello experts

iam not getting my new transaction type in interaction record drop down

i created new transaction type and assigned to business transaction profile and i set copy control too with interaction record

but iam unable to

i goggled a lot but no results

request you to provide ASAP

in detail

i created transaction type , intem, item det

copy control set up from interaction to transaction type

assigned my transaction to my business transaction type profile

regards

chinna

Hello experts

I Created Transaction type item category and determined it as well(Z059)

and Set copy control with Z interaction record ZIR1 to My new transaction  type Z059.

and assigned my new transaction type Z059 to Business transaction profile. as Leading is my business role profile and dependent is my new transaction type Z059.

and finally required authorizations has been provided to user(SAP ALL ) and PFCG as well( i went to object transaction type object and assigned my new Z059)

Testing Scenario

I will login in Web client UI

Selected Z business Role

Identified BP then clicked on work center "Interaction Record"

Here iam creating followup of my new transaction type Z059 form ZIR1

But my issue is iam unable to see my Z transaction type In Drop down (As shown in screen shot)

Dear Experts,

can someone help me out in tracking the undelivered emails in SAP IC.

here is the situation, when agent send an email to customer he/she gets an failure notification back and attached to the Service Request. the failure notification has different email address altogether other than the mail sent previously by an agent.

we could not replicate this in non-prod environments. so can someone help me how to track these kind of issues. when sending email to one customer why the system is picking different email address.

In SOST, email status as 812 with different address.

please guide.

thanks,

Venky.

Hello Expert,

Business role is CIC Agent.

Current Functionality-

1. CIC Agent gets a call

2. Search name of customer

3. If correct customer name found, CIC agent manually CONFIRM the account by clicking on CONFIRM button.

As per client requirement, AUTO_CONFIRM business partner is disabled from SPRO configuration.

Expected functionality -

1. CIC Agent get a call

2. Search name of customer

3. If correct customer name found, CIC agent manually press ENTER key to confirm the account.

So to get this functionality on ENTRY key (not on mouse click), BSP page element focus should be on 'CONFIRM' button, the moment SAP CRM Web UI frame work loads searched account detail. so that CIC agent once check and verify valid account and then press ENTER key to confirm.

Different Java script code already been tried on SingleObjectViewSet.htm and HiddenView.htm but couldn't achieve the Page focus on confirm button.

Your expertise in resolving issue would be very helpful.

Regards,

Ghanshyam

Hi,

I have installed sap BCM 7.0.6.100 on Windows Server 2003 with SQL 2005. I have generated all the certificates and when I login using the IA I can use the CLIENT.ACME.COM certificate to login which I assume shows the certificates are valid.

However if I try and login into the SC (on the same server), it says "SC Connection failed, try again later". also CDT says "Authenication timeout exceeded; try again later".

In the logs for the AgentFrontEnd I have lots of these errors which look bad?

00:00:00.554 (03332/LogManager) ALW> ProcessAffinityMask = 0x1 (system=0x1)

00:00:00.554 (03360/bcmcs) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:01.555 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:02.556 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:03.558 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:04.559 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:05.561 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:06.562 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:07.564 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:08.565 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:09.566 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

00:00:10.568 (03360/bcmcs     ) ERR> TcpServer[00167FB8]: Missing client port security settings

on the client logs for SC I get

09:41:42.626 INF> Using Connection string = 192.168.128.133:21002 CLIENT.ACME.COM, User=BCM.Admin

09:41:42.626 INF> (common.libipc.BcmClientPeer openConnection) Openning connection

09:41:42.626 INF> (common.libipc.BcmClientPeer openConnection) Waiting for reply

09:41:54.366 INF> (common.libipc.BcmClientPeer openConnection) Timeout

09:41:54.366 ERR> Time 10 elapsed.

java.util.concurrent.TimeoutException: Time 10 elapsed.

    at com.sap.bcm.common.libipc.BcmClientPeer.openConnection(BcmClientPeer.java:252)

    at com.sap.bcm.common.libipc.BcmClientPeer.openConnection(BcmClientPeer.java:214)

    at com.sap.bcm.bcmapi.Context.connect(Context.java:413)

    at com.sap.bcm.sc.model.UiContext.initScContext(UiContext.java:181)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:922)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:729)

    at com.sap.bcm.sc.controller.Controller.access$400(Controller.java:93)

    at com.sap.bcm.sc.controller.Controller$LoginRunnable.run(Controller.java:839)

09:41:54.388 ERR> null

com.sap.bcm.common.libipc.NotConnectedException

    at com.sap.bcm.sc.model.UiContext.initScContext(UiContext.java:187)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:922)

    at com.sap.bcm.sc.controller.Controller.startUpSc(Controller.java:729)

    at com.sap.bcm.sc.controller.Controller.access$400(Controller.java:93)

    at com.sap.bcm.sc.controller.Controller$LoginRunnable.run(Controller.java:839)

on the client for CDT i get

10:05:27.647 (06332/SecureSession ) TRC> Thread started

10:05:27.647 (06332/SecureSession ) DBG> Registered thread [SecureSession] ID [6332] to watchdog

10:05:27.647 (06332/SecureSession ) DBG> Activated watchdog for thread [SecureSession] ID [6332]

10:05:29.760 (03212               ) TRC> SNET[OPEN] Trying to connect to ConnectionServer: 192.168.128.133:21002

10:05:30.752 (03212               ) WRN> SNET[OPEN] Secure connection failed with error TcpConnection::ConnectSync, connect failed - 10061 (0x274d) No connection could be made because the target machine actively refused it.

(10061) @SessionConnect(192.168.128.133,21002,...)

10:05:30.752 (03212               ) WRN> SNET[INIT] Error 2 in SessionConnect(192.168.128.133,21002,...), let's try other connection! @AuthenticationBase::doConnect

10:05:30.752 (03212               ) ERR> PHONE[openSecureSession] Cannot connect to CoS startAuthentication returned: -60

In the main event logs I also have these errors :

2014-02-27 10:23:43> MINOR alarm ELEMENT3 due element near failure. ELEMENT [BCM] ID [3] (Additional data: Mismatching system model versions)

2014-02-27 10:26:32> Failed to update SLD on host [BCM] - check log files for details

2014-02-27 10:26:32> Failed to update logical system information to SLD on host [BCM] - check log files for detail

Any Ideas?

thanks

Toby

Hi All ,

Component : BP_ADDR  & Veiw : BP_ADDR/AccountEmailsEL

For a one BP there is 1 Primary Email ID is maintained and while Creating New Entry(New Email ID ) in Email Section, System automatically set New Email Id as Primary email Id and unchecked previous one in SAP CRM Web Ui which is not acceptable.

In  Veiw : BP_ADDR/AccountEmailsEL & Context Node : BUILADDRESSSMTP,  I have used 'STD_NO' attribute as a Primary Email Id Check Box ( No Getter- Setter Method is Define ) .

Existing Primary ID : abc@1.com& new Email Id : 13@am.com ( automatically set as Primary Id by system )

I have not redefine DO_PREPARE_OUTPUT & Getter-Setter Method for this Attributes. There is no Custom code added.

Is this Standard Behavior of  SAP CRM system  or is there any other solution is available.

kindly provide me right direction to resolved this issue.

Thanks & Regards,

Hi experts,

i am new to Email functionality in SAP IC and require your help to see the logs for the inbound emails.

Issue : when agents send an email from Transaction they are getting undelivered email notification back to that transaction related with different recipient address showing.

its weird agent never sent an email that address and got failed notification  back to related transaction of transaction.

can some one help to find out the logs for those emails .so that i can go thru and find from where its triggering and getting assigned to transactions.

thanks much in advance!

Regards,

Venky