Hi experts,
We're working in a CRM interaction center that's integrated with the IS-U system. When we create a relationship on the business agreement (f.ex. dunning recipient), there's also a relationship created on the business partner. We don't want this functionality so is there any way to swith this off?
Thanks!
Marjan
Hi,
Could anybody please tell me in what tables are the checklist values, entered for a service request, stored?
I couldn't find the fields in crmd_orderadm_h or crmd_orderadm_i tables.
Thank you.
Regards,
Ravi
Hello All
I was able to broadcast many messages to the Agents in the IC.
However, when I select those scrolling message in the scroll bar of the Agent, system opens the 'Broadcast Message' Popup.
But on this popup, I donot see any messages that being broadcast and could not mark those as READ etc.
Could you please help ?
Cheers
PS: I am Broadcasting in Compatibility mode of IE since everybody in the Org has IE9.
Hi Experts,
we have the alert management configured in our Solution manager system and would need to send alerts as email receipients in BCC and not in the To list. Could any one please help me with this ?
Checked around for the FM's related to SALERT and also checked the Alert Configuration couldnt find how to do that. Also checked in the Contaner that we pass when we trigger the alert and the BADI's available for Alert management. No where i saw to specify the blind copy list
Regards
Gururaj
Hi Team,
In interaction record categorization -catalog categ drop down values are not visible in this section like as below.For this what to do ?could you please help here.
Thanks & Regards
Kalpana
Hi Experts,
we are supporting CRM IC where in the agents receives and works on emails, our question is regarding the object ID , we would like to change the object ID and reference to a different E-mail transaction type which we have defined. we want to change this such that the newly defined transaction type would be displayed in the mentioned screenshot. any thoughts on how to achieve this is much appreciated.
Thanks
Aj
Hello CRM Experts !
We are implementing a new Interaction Center project currently and I was wondering about the email feature.
If the user wants to send an email then the system will give him the CRMCMP_CCS_EML component.
But, if the user creates a BT, for example service request, and then wants to send an email from this BT to the customer, the system will navigate him to BT126H_MAIL that has a completely different UI and features.
Have anybody changed this standard behavior?
Can anyone suggest a solution?
Thanks !
Hello all,
We are facing a issue in the post tratment in CRM. When the attendant sends the participant to the post tratment, the time never ends. The attendant can receive other calls, and can send to the post tratment too and this second call can finish, but when finish the second call the first call continues to run the time and never ends.
This issue started to happen after a kernel upgrade (From 701 to 721).
Do you have any trips to see?
Best regards,
Cleiton Folster Eli
Hello Gurus,
We have a major issue in our Interaction Center. Whenever customer calls the IC, IC agent can only see the customer name and phone number, but he is not able to see the Customer Number and other details in Account Identification screen.
Hi Friends,
we have a requirement to integrate CTI with SAP CIC screen.
Requirement is:
When Call comes in to the IVR, IVR greets the caller and give selfservice to the caller, if caller request to speak with a agent IVR will transfer the call to agent group meanwhile CTI fetch the caller information fromt the DB based and his/her identification number.
our customer using SAP CIC for agent desktop. so CTI has to pass the caller data in to that screen.
so question is hoe we can integrate CTI with SAP CIC. how SAP CIC will be. is there any connector available for integration.
Cheers,
Hny
Hi All,
I have a requirement to Integrate Avaya solution with SAP CRM for Voice, Email, Fax, SMS and Chat communication channel. Thus for this, please let me know the process involved and the standard connector available to successfully implement the CTI using AVAYA.
Any document to integrate Avaya would be very helpful.
Please provide some information the interface required to integrate with AVAYA for Voice, EMail and Chat communication channel.
Thanks,
Mayur
dear all, we want to show columns sales organisation and sales channel in the assignment blocks planned activities and contact history in accounts. - Are there any developments of SAP available to show these columns? - Are there any other possibilities to show these columns in these assignment blocks? I hope you can help me. Best regards Christina BBPCRM 702 0006 SAPKU70206 BBPCRM EHP2 FOR SAP CRM 7.0
Dear Gurus,
I want to execute functionality as to send 'Transactio id' of lead/complaint in email as hyperlink. And if user clicks on that hyper link corresponding transaction to be open in SAP CRM web ui screen.
Is this possible to do such functionality.
I tried to do only make it as hyperlink using ( '<A href=wa_final-obj_id>' wa_final-obj_id '</A>' ).
Its appering hyperlink in email, but when i click on it it open in internet explore but showing error 'Page not found'.
Please help me to this.
If possible plese give me sample code as how to do the same.
Thanks in advance.
Hi All,
I have read lot of forum related to this. but still this problem exist.
I want to update the telephone no and email id of Contact person.
I am usingBAPI_BUPR_CONTP_ADDR_CHANGE
but it never allows to update or delete.
it gives message "Telephone number XXXXX / does not exist. Change/deletion not possible.
Please help.
Why it is not allowing change deletion.
1.logic to change any existing number
ls_telx-telephone = 'X'.
ls_telx-std_no = 'X'.
ls_telx-updateflag = 'D'.
append ls_telx to lt_telx.
ls_teL1-telephone = LS_TEL-TELEPHONE .
ls_teL1-CONSNUMBER = ls_tel-CONSNUMBER.
ls_tel1-std_no = 'X'.
APPEND LS_TEL1 TO LT_TEL1.
Then i am calling BAP
2. CALL FUNCTION 'BAPI_BUPR_CONTP_ADDR_CHANGE'
EXPORTING
businesspartner = 'BP no'
contactperson = 'CP no'
TABLES
bapiadtel = lt_tel1
bapiadtel_x = lt_telx
return = lt_bapiret2.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
wait = 'X'.
I
We have successfully installed BCM 6.0.10.0 and standard reports. We can call
up the reports site and we also see the links to standard reports.
However when we click on any of the standard reports' links we get the
following error
(please see [Screenshot|http://dl.dropbox.com/u/6884038/Unable_to_open_standard_reports.png]):
++++++++++++++++++++
An error has occurred during report processing. (rsProcessingAborted)
Query execution failed for data set 'Year'. (rsErrorExecutingCommand)
For more information about this error navigate to the report server on
the local server machine, or enable remote errors
++++++++++++++++++++
Report Server is configured fine and all of the items on the
configuration are on green. "Starting year to create time dimension for
OLAP" is set to 2011 in BCM_reporting VU. Changing it to 2010 did not
resolve the issue.
I would appreciate it if someone could help me resolve this issue. Thanks.
Regards
Faramarz
Hello.
I have some questions about the Telephony Integration between SAP CRM and a CMS.
1. The ICI customizing consists only in making the corresponding entry for the CMS in the ICI customizing?
2. I understand that the data exchange between CRM > IC > CMS and viceversa is through a XML file, is this correct?
3. Related to question 2. Is it necessary to do some configuration in SAP CRM to generate the XML file? or is this automatic?
I would appreciate any information regarding this topic.
Best Regards
JM
hI
We have a requirement to transfre Emails from Microsoft Outlook 2007 to SAP CRM.
Does the email transfer come under full blown Client or Server Groupware integration or are there different settings required for this activity.
I beleieve email transfer is also in some way a part of groupware integration. Kindly let me know
Thanks
Tarang
Hi Experts ,
My requirement is to read data which is coming in xml format from IVR during CSR is on call , this is non-cad data and it has been told to fetch it in CAD stucture
please let me know is it feasible.
We are already fetching item attched data of this xml via class cl*CAD*DATA*ACCESS . I cannot use this class as this field is not part of CAD structure.
I have to read this lineNumber(+2077) from xml which is not part of CAD(Item attached data).
Please suggest.
<?xml version="1.0" encoding="UTF-8" ?>
- <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">
- <soapenv:Header>
<ns1:user xmlns:ns1="urn:IciEventInterface" soapenv:mustUnderstand="0">GB0100249</ns1:user>
<ns1:language xmlns:ns1="urn:IciEventInterface" soapenv:mustUnderstand="0">EN</ns1:language>
</soapenv:Header>
- <soapenv:Body>
- <ns1:phoneCallChanged xmlns:ns1="urn:IciEventInterface">
- <ns1:appIds>
<ns1:item>5318FCCB44752600E10080000A82A3F4</ns1:item>
</ns1:appIds>
- <ns1:phoneCall>
<ns1:dialedNumber>+07789934902</ns1:dialedNumber>
<ns1:lineNumber>+2077</ns1:lineNumber>
- <ns1:callStatus>
<ns1:description>dialing</ns1:description>
<ns1:id>103</ns1:id>
</ns1:callStatus>
<ns1:internal>false</ns1:internal>
- <ns1:remoteNumbers>
<ns1:item>+07789934902</ns1:item>
</ns1:remoteNumbers>
<ns1:callHandle>5d514dbc-cfc8-468b-a04f-4df54b39abbf</ns1:callHandle>
<ns1:trunkId xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1" />
- <ns1:processingStatus>
<ns1:description>not active</ns1:description>
<ns1:id>1</ns1:id>
</ns1:processingStatus>
<ns1:attachedData><?xml version="1.0" encoding="utf-8"?><ItemAttachedData><Application id="ICIS"><EDU><createtime>2014-03-06 14:00:04</createtime><createtimet>1394114404</createtimet><primary_ani>1077</primary_ani><primary_dnis>07789934902</primary_dnis><vdu_id>53187f64000100000a8291e6232f0002</vdu_id><voice.1.direction>outbound</voice.1.direction><voice_direction>outbound</voice_direction></EDU></Application></ItemAttachedData></ns1:attachedData>
<ns1:inbound>false</ns1:inbound>
</ns1:phoneCall>
</ns1:phoneCallChanged>
</soapenv:Body>
</soapenv:Envelope>
Points will be rewared.
Hello CRM experts,
CRM Interaction Center is started by the URL /default_host/sap/bc/bsp/sap/crm_ui_start. And it seems that for the transactions e.g. Account Retrieval, Material Retrieval etc. there are no Business Server Pages in SICF. Are there any transaction calls to monitor them in ST03N?
We want to do the Performance measurement in the backend, not to use any Frontend Tools.
Thanks and regards
Thilo
Hello guys,
Has anyone faced the following problem:
When generate one interaction Record from ECC to CRM, the system does not find the responsible employee RFCUSER, but when I change the user type RFCUSER for Dialogue, the system finds the employee responsible.
This process occurs in the URA that is connected only in the ECC therefore you must pass the ECC for the CRM to perform the creation of the record interaction.
Can someone help me? I would have to force through development to pass the employee responsible?
why using the dialog type user works and the type system does not?
thank you so much.