Hi experts,
during runtime i will determine for an instance of a bol entity (e.g. Business partner) which fields has been changed. I work with CRM5.2, and didn't found a proper solution so far...any ideas?
Regards
Christian
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Retreive the changed fields of an entity during runtime
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KBAs, Notes and Other Stuff for CRM IC
Update: Don't forget to take part in the Product Support survey until August 16th SAP Notes, Wikis, KBAs, Discussions, Blogs, Documents – Do they fit your needs? provides background information! Your feedback will help us to improve! |
Collection of stuff for CRM Interaction Center! To be extended....! If it is not in the list, it does not mean that it does not exist! It might be that it was just not added 
GENERAL
| Type | Link | Title | About |
|---|---|---|---|
| KBA | 1849381 | How to debug CRM WebUI using Conditional Breakpoints | Troubleshooting CRM WebUI |
| KBA | 1836437 | How to step up an IC Agent role - technical prequequisites from customizing point of view | Customizing |
| KBA | 1822403 | How to enhance a global custom controller for CRM IC Webclient | Enhancement |
| KBA | 1757252 | How to analyse problems related to session loss or logoff in CRM WebUI | Troubleshooting CRM WebUI |
| Cookbook | CRM Interaction Center Consultant's Cookbook – “Maximizing User Experience” | Configuration, Enhancement, Performance | |
| SCN | Document | WebUI Navigation guide | System Behavior |
| KBA | 1877764 | Rule evaluation does not work after a kernel upgrade - problems with ERMS, alerts and order routing | Bug |
| SCN | Blog | Tips and Tricks - Troubleshooting CRM (Interaction Center) | Troubleshooting CRM |
ERMS Inbound E-Mails
| Type | Link | Title | About |
|---|---|---|---|
| KBA | 1850076 | ERMS inbound E-Mails: Error when processing node '0000000004' (ParForEach index 000000), no agents found | Troubleshooting ERMS inbound mail - agent assignment |
| KBA | 1846041 | How to analyze why an ERMS inbound E-Mail is not found in the agent inbox | Troubleshooting ERMS inbound mail - in general |
| KBA | 1861250 | ERMS inbound E-mail containing a tracking text does not get linked to the service ticket/service request mentioned in the tracking text | Troubleshooting ERMS - |
Business Transactions in IC
| Type | Link | Title | About |
|---|---|---|---|
| KBA | 1823428 | Business transactions in CRM IC Webclient: how to figure out the right component for note/KBA search and opening support messages | General Info |
| Note | 669072 | Customizing transactions in the IC WebClient - central note on how to set up a business transaction profile in CRM IC | Customizing |
| SCN | Blog | Everything you need to know about the Interaction Record in the CRM Interaction Center | SAP Standard |
| KBA | 1770103 | How to ensure that a business transaction is offered for creation in CRM IC Webclient (transaction type selection popup for dependent business transaction) | Customizing |
| KBA | 1847536 | How to ensure that the confirmed business partners are added as partner to a newly created business transaction | Customizing |
| KBA | 1781481 | How to ensure a transaction type is shown in the follow-up popup or in the Dropdown list box when you create follow up transaction of a dependent business transaction or the interaction record in CRM Interaction Center | Customizing |
| KBA | 1831467 | Confirmed business partner(s) not published in the context area when editing a business transaction (single account identification profile) | Troubleshooting Editing Process |
| Note | 1811836 | Navigation issues (dump): ERP sales order integrations in CRM IC | Bug |
| SCN | Blog | Understanding the Behavior of CRM UIU Views in IC | SAP Standard |
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Unable to create Survey suite for Interaction center application in CRM sys
Hi Experts,
I want to maintaion survey questionnaire for IC application in CRM 7.0EHP 1version.
I have created the questionnaire in CRM_SURVEY_SUITE Tcode for IC application but i am unable to save the questionnaire as it is showing below error
StandardSurveyWithGenerators.getPreparedSurveyXml(
): can't create processor:
com.inqmy.lib.jaxp.TransformerFactoryImpl
(java.lang.ClassNotFoundException:
com.inqmy.lib.jaxp.TransformerFactoryImpl)( class
com.sap.cat.surv
Can any one help me to solve this error.
Thanks in advance.
Regards
Nagaraju
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Automatic Emails from WF-BATCH in SAP ERMS
Hello ,
We have using the ERMS process. When ever we send the email to SAP from the external id, we are getting one automatic email from SAP to the customer id. How to stop this emails as these emails are not required.
We have setup the autoacknowledgement for the incoming emails.
Due to this customer who is sending the emails are receiving 2 emails from SAP now ...i.e., autoacknowledgement email and one email from wf-batch@xxxxxxxxxxxx.com (with content and subject empty)
Regards,
Kumar
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how to disable the automatic creation of operation specified in the IC.
Hi All,
How to disable the automatic creation of operation specified in the Business Transaction Profiles.
It is necessary that the operation was created only once in identifying and saved in iteraction record. Now contact is created when viewing or creating any of the available operations of the sales cycle.
Regards, Yuri
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config for CRM IC agent inbox
Guys,
I have done the config for CRM IC agent inbox. E-mails can be sent from Web UI to customers.
When customer reply to that e-mail address (crmsupport@xyz.com), e-mail are received into SAPconnect.
I can see them in tcode-SOIN, but they are not getting routed to internal receipient. Hence not reaching end users inbox in CRM Web-UI.
E-mail Trace run shows 'receipient not found'. I have assigned my email (crmsupport@xyz.com) to distribution list through tcode - SO28.
Can some body help to resolve this issue? And how I can create receipient distribution group?
Thanks,
Kamal
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Badi or any event name which triggers after business activity saved
hi Experts ,
I want to know is there any BADI or Event which get triggers after creation of Business activity in CIC0 transaction code. I want to trigger a email after user hit the save button.
Thanks in advance!
Regards,
hemant
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Outbound Email Txn Office Document
Dear All,
When ever we use IC Email editor and send an outbound email , system creates SOFM Office document , however if we use Sales Business Role and send Email, it creates Outbound Email Activity (0005) .
Whats the difference between them and how do i make sure that IC Email editor also creates 0005 Outbound email activity rather than SOFM txn.
Appreciate your responses.
Best Regards,
Sweta
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where to check ERMS push email log in CRM
Hi Guru,
We are using ERMS push email (CRM integrated with BCM). I could see the ERMS workflow is triggered in CRM. Do you know where I could see the email ID is pushed to BCM in CRM (any log)? I just want to confirm the push does really happens.
Thanks,
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Performance - Search Account by TAX TYPE AND TAX NUMBER
Hi all,
We are working on the implementing of an upgrade CRM 7.
I need your help with the following issue.
Objetive: Search Account by TAX TYPE AND TAX NUMBER. (ICCMP_BP_MUL_S/BuPaSearchB2B).
We implement the BADI: BADI_CRM_BUPA_IL_SEARCH_EXT
PROBLEM:
- If we use FOR ALL ENTRIES in the SELECT (SEARCH_PARTNERS Method).
This BADI is called several times, and the search takes 5 minutes.
In this case, the result list return the correct values.
- If we not use FOR ALL ENTRIES in the SELECT (SEARCH_PARTNERS Method).
The result list shows the list of valid customers but they are duplicated.
Aditional Notes.
- To implement the BADI, we based on http://wiki.sdn.sap.com/wiki/display/CRM/Adding+Tax+Number+to+BP+Search+in+SAP+CRM+7.0+WebUI
Thanks and Regards!
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Interaction History link not visible in CRM 7.0
Hi,
We're in the process of upgrading our system from CRM2007 to CRM 7.0 EHP2.
We have noticed in 'Enquirer Identification' after confirming an account, the lower part of the screen shows the 'Note History' and 'Last Interactions' links but the option 'Interaction History' is no longer visible on the right hand side of the screen.
Our users find this useful as it provides more powerful searching than the 'Last Interactions' list, albeit with more options for configuration now.
Looking at component ICCMP_BT_IRHIST, SAP have introduced a new default view in CRM 7.0 (LastInteractions) which omits this link.
While the new configuration for the interaction history was mentioned in the release notes, there is no reference to the removal of the link.
Before we decide on whether we still need this, does anyone know why this was removed?
Also, the old view (InrLastHist) is still in the upgraded system but not seemingly used - is this now redundant or can we switch between the old and new views?
Thanks,
Alan
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Activities in Interaction Center
Hi All,
I'm tying to customize activity work center as per client request.
The new work center allows user to create and search activities, but when I'm trying to create new activities
a pop-up with multiple option getting populated as expected but no activity can be created.
Thanks!
Kind Regards,
Anoop
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In IC Sc account not getting confirmed
Hi All,
In Interaction center when i am editing service contract and saving for the first time the account is not getting confirmed.
But when i once again(Second time) edit and save the account is getting confirmed.
Can you please help why this is not getting confirmed on first save?
Thanks in advance.
Regards,
Innovators.
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IC Follow Up Txns
Dear All,
Currently we have disabled automatic creation of Interaction record via BADI.
- In the Business Txn profile we have assigned all the Custom activity Type txns.
- However when we open already created activity in IC via interaction history or Inbox Search , the view is different (may be IC specific) and there is no Follow up button to create follow up txns like , Lead or Service request .
- When we tried to add Activity Workcenter(from Marketing) in IC , then the create activity view is normal , but when we search Activties via INBOX or Interaction history the view is different and no toolbar (follow up).
appreciate your suggestions
Best Regards
Sweta.
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Automate the process of assiging the org unit to bp number.
Hi All
I am using crm 4.0 version
Right now for assigning a user or bp number in a particular org unit we are using PPOMA_CRM tcode . Is there is a any way possible we can create a report or query or something by which we can assign the org unit to user directly instead using ppoma_crm tcode and using assign option.
Please help and suggest
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Auto Confirm of BP following Push Item
Hi All
I have a requirement for a business partner to be auto confirmed for interaction following the push of a service ticket from BCM...
Using the business process push, I am pushing a service ticket created in Interaction Centre to BCM for routing.
The service ticket is then pushed to an available agent in IC based on what queues they are serving etc.
The issue I have is that when the service ticket is pushed to the receiving agent in IC from BCM, the service ticket is displayed correctly but the business partner is not confirmed automatically. To the user needs to navigate to patient identification to confirm the partner then navigate back to the service ticket view.
Is there any way that when the item is pushed from BCM to IC the service ticket can be displayed and the BP can be confirmed automatically in the background?
Cheers
Gavin
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Outbound Email Link to Service Request
Dear All,
We are trying to link outbound email created w.r.t Service Request from IC .
Create Service Request save .
Click on EMAIL Work center.
System Opens Email Editor which allows to select email templates and sender(From) address.
Send Email.
User Receives email.
Issue 1 ) From Address is currently something like SMTP********company.com , how do i mask it with some thing like sales@company.com ?
Issue 2) It seems Email editor is different from WEB UI(Service Pro) and IC ? when i send an email from IC , system creates SOFM txn type and if i send out bound email from WEB UI , it creates Outbound Email Z txn type , what are the difference between these two options and which one to use?
Issue 3) Currently if i send outbound email via IC , outbound email SOFM is linked to Service request under related txn but users are not able to navigate into it. Also how can we search such txns i.e SOFM SAP office document, say USer wants to search all out bound email replies he has sent w.r.t Service request ?
We are not using ERMS in our scenario.
Eagerly waiting for your inputs
Best regards
Sweta
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Custom Drop Down Miss Value - CRM 7
Hi all,
We are working on the implementing of an upgrade CRM 7.
I need your help with the following issue.
-------------------------------------------------------------------------------------
DROP DOWN LIST
BT126H_APPT/ApptDetails
BTSUBJECTG Base Entity BTSubject
STRUCT.CONC_KEY
-------------------------------------------------------------------------------------
Situation.
I have added custom Logic in the methods: GET_V.
Problem.
On "Enter" Event - Or "Save" Event
The value of Drop Down List is missing.
Note.
- Code Attached.
Thanks and Regards,
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How to save "Transcript" of passed Script IC - Transcript storage
Hello Colleagues,
Are there possibility to "save" transcript of already passed script in Intection center? Where this transcript is stored?
I know that, there are possibility to view this script under button "view transcript":
But there is only possible to view this. I need to have possibility save/display this transcript (ex. in the future) for various purposes.
Thanks in advance for you help.
Regards,
Rafal
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BW Report With Parameters IN CRM_UI
Hi all,
We need your help for the following issue.
I need create a new Work Center in Navigation Bar to display an BI Report (passing BP as parameter).
How I can resolve this?
Where should I implement my custom logic?
I try adding a Navigation Link (BI Report), but i can´t pass parameters.
Thanks and Regards,
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