Alert : alert displayed when document saved with specific status
Hi all, I need to create a generic alert (not as a task) than would appear in the interaction center banner. This alert would be triggered when saving a document with a specific status (for instance...
View ArticleClient Factsheet blocks : adding standard objects
Hi, Does adding a block of standard objects (complaints/orders) to the factsheet require the same settings as listed below :...
View ArticleCX_SY_MOVE_CAST_ERROR
Dear Experts, I am facing the problem while loading BSP Page in Configurational Client but in test client it is loadind fine.Exception Class : CX_SY_MOVE_CAST_ERRORError Name : MOVE_CAST_ERRORLong text...
View ArticleCRM Fact Sheet. Last Sales Docs R3 filter
Dear Gurus, We are trying to see the last sales docs from ECC in the Fact Sheet in CRM 7.0 EhP2.The view LastSalesDocsR3 has been used, and the information is coming correctly from the Info Block 015...
View ArticleKnowledge articles - searchable externally
Hello All, We are on SAP CRM 7.01 and in the process of evaluating Knowledge Article's. I have it working and integrated with Service Request, but wanted to know if there was a standard way of making...
View ArticleWhat difference : IC alerts & standard alerts ?
Hi everyone, I have a hard time figuring out what difference there is between IC alerts & standard alerts? What would make me chose one rather than the other? Thank you, Eli
View ArticleProhibit editing of the customer master records for non-consumer account...
Hi Experts, I have a requirement that customer want to "Prohibit editing of the customer master records details for non-consumer account types in the IC WebClient" Current scenario is: Customer service...
View ArticleProhibit editing of the customer master records for non-consumer account...
Hi experts, I have a requirement that customer want to "Prohibit editing of the customer master records for non-consumer account types in the IC WebClient". current scenario: Customer Service Agents...
View ArticleERMS issue on CRM5
Hi ERMS experts I have problem whereby Emails are not routing to default Org Unit as configured The responsible group is not automaticaly populated with Org Unit as configured when I see incoming email...
View ArticleBPIDENT - Unique setting for account identification by email to all accounts...
Hi gurus! I wish to meet the urgent help precesso my client will involve the service of customers using scenarios B2C, B2B and employees simultaneously. I need help regarding the identification of...
View ArticleAttach Inbound Mail to CRM Service Order
Hi Guys, I create CRM Service Tickets from inbound mails via inbound processing on a CRM 5.0 System. I want now to create a link between the inbound mail and the created ticket via doc_flow. I have...
View ArticleRouting CRM emails to BCM server
Hi Gurus, I have a requirement where the emails received in CRM server needs to be routed / pushed to BCM server. Then the BCM server routes the mail to the queues to available agents. Please let me...
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Problems with Active-X and Document Template Designer
Hello everybody, i have got following problem:- I cant start the Document Template Designer from the WebUI. There is an error: - But all settings shown in the Details of the popup are set up in the IE....
View ArticleAccess Xcelsius dashboards from IC Agent Business Role
Dear Gurus, Could anyone explain me how to access the dashboards uploaded using the ANALYTICSPRO Business Role, from the Navigation Bar in any other Business Role? Can a Logical Link be defined to...
View ArticleBatch_ID in Complaint?
Hello Gurus: We have a requirement to include a batch number on a complaint, specifically to have the field available for free replacement lines. (We are using the standard CRMC transaction. I can see...
View ArticleHow to Integrate a New Search Attribute into the Agent Inbox
1 OverviewThis document is intended for technical consultants and provides information about integrating a new search attribute into the agent inbox (inbox), which is currently not included in the set...
View ArticleInteractive Script
Dear All, I am working on interactive scripting CRM 7 EHP2. Currently when i try to drag answers/buttons from repository to editor nothing happens. Ideally it should display dragged fields but the...
View ArticleLimit Status options Activity History
Dear all, I'm trying to limit the Status options in the dropdown list of the Activity History. I'm using the component BT126S_APPT. I've created a User Status Profile, and assigned it to the...
View ArticleInteractive Script
Dear All, I am working on interactive script functionality, i want to update address of the confirmed Business partner in IC. I am trying to drag buttons and Answers from repository area to Button Area...
View ArticleERP Lean Order in Edit mode
Hi, We have a user requirement where user require to open ERP order in Edit mode my default. We are using Lean order to create/ Display ERP order. Component ICCMP_ERP_ORDER and Target id IC_ERP. I...
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