Hi Experts,
I have a requirement that customer want to "Prohibit editing of the customer master records details for non-consumer account types in the IC WebClient"
Current scenario is:
Customer service agents currently have the ability to edit the master record details of all customers in the IC WEBCLIENT as needed.
The normal policy is that Agents will only modify master data for consumer accounts (consumer accounts being partner numbers within the 5000000000 range).
There are times however, that they will accidentally edit master data for non-consumer accounts.
For this reason i would like to research a method to prohibit editing the customer master record for non-consumer account.
Kindly request you to provide me your thoughts that how do i handle this.
Regards,
Abhishek