Hi Gurus,
I have a requirement where the emails received in CRM server needs to be routed / pushed to BCM server. Then the BCM server routes the mail to the queues to available agents.
Please let me know if there are any technical steps involved in the above req. other than the configuration part.
I coudnt find any discussions regarding the same.
Regards,
Gs.
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Message was edited by: Joaquin Fornas