Attachments in Standard Responses?
Hi Gurus, I am trying to have standard responses in Emails in IC Web Client. I have done all the configurations and the standard response is working fine. I have created a mail form. Now I am trying to...
View ArticleRemove Saved Search functionality from Web IC
Hi Experts, I have a view where in there is a component related to Saved Searches functionality that is appearing on the Web IC. Now, for my client, they do not want those fields to be visible. So, I...
View ArticleDefaulting the email address in From field.
Hi , I am working on requirement to default the email address in from field and populate the eligible emails ID 's as drop down in from field based on some condition. So I need to overwrite the...
View ArticleInteraction Record Issue
Hi Guys We have an issue in interaction records. When we search an interaction record through agent inbox and try to edit that object, system is trying to confirm the BP and when confirmed it creates...
View ArticleEmpty ticket creating in Interaction Center
Hi All, As i am new to SAP CRM Technical, i need help. User is able to create a new service ticket in Interaction center. and ticket with number is getting created and saving data in SAP. Issue is.....
View ArticleInteraction Center
Hi Gurus !!!!! I am new to SAP CRM as a functional consultant .Therefore, i need guidance regarding an Interaction Center Implementation . 1. Can any one share me Configuration Guide fr an...
View ArticleError "Fixed value '* is not defined in domain CRM_MSGLEVEL"
Hi All, I am getting following error in my IC agent. "Fixed value '* is not defined in domain CRM_MSGLEVEL" When I log in to IC_AGENT role and verify customer, above message is displayed in...
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Report on details of category Schema
We created a schema and I need a report to check details of levels where I can give the schema ID and then it should return the values of the catelog entries linked to that level. Checking the schema...
View ArticleDeactivate CRM_ICI_TRACE
Hi,We have removed the user parameter CRM_ICI_TRACELEVEL from all the users where it was set. Now none of the users has got this parameter set, but still we see data getting updated in...
View ArticleEmail Address book search is not getting the mail ids in popup
Hi,when i try to create email from service request in interaction center. the new email page .. there are buttons CC, BCC.. when i click these buttons to enter couple of mail ids, popup came which is...
View ArticleI want to add one custom field in search result of account screen,This field...
Hi Team, My requirement is I want to add one custom field in search result of account screen,This field i want to set Traffic lights Red,Yellow,Green?Field name is - INDICATOR Based on customer Belongs...
View ArticleCall list: Execute call as follow-up activity
Hello!!! Is there a way to, before execute a call from call list, create an interaction record and then link it with the call as follow-up activity? The standard behavior set the call as Interaction...
View ArticleEmail Escalations going right away - ERMS
Hi All Experts, We have configured ERMS to escalate mails to manager if they were unattended for 48 hours, we followed the steps from the thread 1091860 ERMS Workitem ID, and also the best practises....
View ArticleIssues with regard to images in mailforms the interaction center
Hi experts, I'm having issues with the mailforms created in the manager IC role in CRM. When creating mailforms I want to add the logo of our company to the message. Therefore we use the 'insert image'...
View ArticleScroll bar within e-mails
Dear all, I'm working with e-mail activities in SAP CRM 7.1.3. Can anybody help with the problem described below? Within e-mail activity screen, the section related to body has a certain height and in...
View Article"Route to" in email workbench results in an error
Hi, In our CRM 7, ERMS has been working fine. Four days back, a user removed a position from an org unit (accidently). This was the org unit where all emails were being delivered. Today the position...
View ArticleRestrict agent inbox status drop down values based on transaction type
Hi,We have around 20 inbox statuses mapped to different tranaction type and status profile. Now when we can see many other irrelavent inbox statuses when searching for the transactions in the agent...
View ArticleHow to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Gurus, We are using CRM 7 EHP 3 with HANA, we are trying to setup Knowledge base, I have found the following SAP Note (1774566 - SAP Business Suite - Restrictions) which says"Software Agent...
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Wrong E-mail status - Service Request
Hello, When a customer sends an E-mail to the Interacation Center, this E-mail is available in Agents Inbox under status "Open". Our system also creates a Ticket automatically. If an Agent click on...
View ArticleStatus change, Service Request
Hello experts, We have a scenario were agent often change status to complete on Service Request to early. Sometimes customers sends a reply mail with additional information. Therefore, Is it possible...
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