SAP CRM INTEREACTION CENTRE (Issues)
Hi Experts, I am working on Utilites IC agent role, where i am facing some issues. 1) We need to create the lead in our process & I have maintained the work centre for marketing.Under that we need...
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Configuring Interaction Center Alerts
Alerts are information messages that can be displayed to agents in the Context Area of the Interaction Centre. Alerts are used to guide agents during the interaction with the customer by directing...
View ArticleCTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)
Hello Experts, we are working on a SAP CRM 7.0 EhP 2 with CTI to a CMS from Siemens (OpenScape Contact Center).The basic integration works perfect, so that agents get informed about incoming calls in...
View ArticleIn Production IC AGENT Bussines role ,iam getting error Worker session error...
Hi Team, In Production IC AGENT Bussines role ,I have configured the bussines role.in DEV,and QA system it is working fine...in production ,iam getting error as below. Worker session error in session...
View ArticleHandling Asynchronous webservice - CRM WEBic
Hi Experts, I have a scenario where i have to fetch details from a third party system via a webservice call. However the response from the third party system can only be asynchronous. The requirement...
View ArticleEmail Address book search is not getting the mail ids
Hi,I am new to this Interaction Center email functionality.when i try search email ids in CC or BCC.. search is not getting any email ids. could you pls guide me,, how to check this. Thanks,Neelam
View ArticleChage Call list via WEB UI
Hi experts in interaction center, the users can see the call lists assigned, but they can't modify it.So, is possible change/delete call lists via WEB UI??? For example add a call at the list, or...
View ArticleBusiness Function for Business Context
Dear All, I have a technical question regarding business function FIN_SSC_AIC_1. This Business Function is activated on the ERP side, my doubt is if this business function is not activated can we use...
View ArticleCan anybody tell me how to install the soft phone tool in Interaction Center?
Hi, Can anybody tell me how to install the soft phone tool in Interaction Center? RegardsRaju
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Agent Dashboard : Service cannot be reached
Hi SAP Guru's I am facing a problem with agent dashboard. When i open the agent dashboard it says "Service cannot be reached". Can anybody say what is going wrong? Is it because some service in SICF is...
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Agent Dashboard
Hi All, can you please tell where I can enter the phonenr in the Agent dashboard or does it come directly from the CTI System? lookt at the picture I sent.
View ArticleEmail Address book search is not getting the mail ids in popup
Hi,when i try to create email from service request in interaction center. the new email page .. there are buttons CC, BCC.. when i click these buttons to enter couple of mail ids, popup came which is...
View ArticleNeed help on addrSearchDialog popup on click of To button in email from SR in IC
Hello All, I am working on Interaction center and from service request, i am trying to create an email. When the email creation page is opened, To, CC, Bcc buttons are present to select the addresses....
View ArticleHow to skip: "Select Communication Channels Session"
Hello, we are using CRM 7.0 IC-Webclient with CTI-integration to CYCOS. Everytime the user starts the IC-Webclient following selection needs to be done:...
View ArticleRaise_Exception in CL_CGPL_STATUS_MANAGEMENT=====CP
Hello Expert, Please help me with Raise_Exception dump.Customer is facing this problem daily .we have debugged program many time and all but we are not able to find any clue.Its based on Fund plan id...
View ArticleCall list execution on 7.0
Hi. I would like to know if the process of execution a call list in 7.0 is the same as in the 5.0 (Winclient). In Win client (CIC0 transaction), when we were executing a call list, the user selected...
View ArticleAutomatic Partner Confirmation in Call List Management
Hi guys, There are two possible ways to deal with Call Lists and the confirmation of accounts that are in this Call List. One is that after selecting the account and ending the call, the account will...
View ArticleSAP CRM IC: Call-list creation.
Dear SAP experts, From my understanding there are several ways to create/maintain a call list:- Marketing Campaign (communication channel and target group)- Manually, via transaction code...
View ArticleTREX search interaction records in SAP CRM
Hi, Is there any way to do a free form TREX text search on the 'NOTES' field in the interaction records? Please let me know if there is any BADI enhancements available to configure this. ThanksKishore...
View ArticleAutomatically adding calls in Call list
Dear all. Could anyone provide help in some basic problem. I want create new calls in call list due some statuses in sales order. For this issue i wanted to use SAP standart action profile...
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