Hi.
I would like to know if the process of execution a call list in 7.0 is the same as in the 5.0 (Winclient).
In Win client (CIC0 transaction), when we were executing a call list, the user selected the call list to be executed, then he selected a call to execute and then he navigate into the business transaction tab of CIC0, and the document generated by the campaign/call list was there for maintenance.
How does this work in WebClient (7.0)?
I created a call list, it get the calls and the business transactions generated.
I am able to see the call list on Agent Business Role and I am able to select the call list, and see the customers to be contacted, but I am not able to navigate/open the business transaction that was generated.
Can somebody help me?
Thanks.