[IC manager dashboard] Am I missing something?

Hello,

we have successfully set-up a CRM/BCM scenario with the integration of the telephone channel.

Now, we should set-up the manager dashboard and here.... we stopped!

In fact I followed all the steps required listed in the sap library:

- http://goo.gl/mQ7fm

I also saw this post on sdn:

http://scn.sap.com/thread/1215097

However I'm not able to customize a proper dashboard profile. At the moment of channel and/or queue selection are is blank.

Am I missing something?

Thank you in advance for you invaluable support

regards

damiano