Survey via email to external users
hi, I need to know how send survey via email to external mail ids. I want to attach survey url in the mail and the response of the mail need to be captured in the system. For instance, there...
View ArticleHow to Modify workflow Priority using ERMS
Good day. I wonder if anyone can assist with my problem I am processing emails through Sapconnect and ERMS correctly and these are displayed in the Inbox, however the Priority is hard coded in the...
View Articlechanging email priority using ERMS rule policy
Hi all, Want to know how do we change the email priority using ERMS rule policy. All the emails from reaching the agent inbox is having the priority as medium (Workitem - priority set as medium (5...
View ArticleHow to Modify workflow Priority using ERMS
Good day. I wonder if anyone can assist with my problem I am processing emails through Sapconnect and ERMS correctly and these are displayed in the Inbox, however the Priority is hard coded in the...
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Alert Management Alert not Being triggered at Service Request Save-
I need an Alert to be triggered (an Alert to appear in the Worklist) in CIC every time a Service Request is saved. I followed the steps in the A Guide for Alert Configuration in SAP CRM 7.0, but...
View ArticleProblem with the interact button in the SAP CRM Interaction Center
I'm logging in through Interaction Center using 2 different accounts - Eg. User1 and User2 In the Agent Inbox screen for both the Users, after giving particular criteria and searching, the result list...
View ArticleMultilevel categorization - reporting
Hi all, I customized 3 level categorization in SAP CRM. Users will use categorization to categorize inbound calls in Interaction Center.I don't know how to make a report by categories on 3rd level....
View ArticleNeed to migrate email data
Hi All, I have a requirement where I need to migrate e-mail historical data from Siebel to CRM Ehp2So my thought on requirement was to create e-mail as DRAFT and then link it to SR/Complaints. As EMAIL...
View ArticleWhat is an Item category?Can anyone explain me please?
What is an Item category?Can anyone explain me please?
View ArticleService Request Templates
Hi FolksI need to create service request templates. When I click on Create 'Serv Req/Incident Template' I do not see a pop up to select the Service Request Template types that have been configured. I...
View Articlefactory calendar and due dates
Hi I have 3 different working days.ie business 9-5call centre 8-8support 6-2300 Will I have to have separate business roles to be able to compute these dates for emails iea mail comes to business but...
View ArticleCL_BSP_WD_ERROR_PAGE_WRITER->WRITE_ERROR_PAGE changes in EHP1
Hi, Please can anyone explain the following code that was introduced in SAP CRM 7.0 EHP1 in method CL_BSP_WD_ERROR_PAGE_WRITER->WRITE_ERROR_PAGE : if PRODUCTIVE_CLIENT_MODE ne ABAP_TRUE. data:...
View Articleafter searching for status 'CANCEL' ,search criteria is not opened
Hi,iam searching -iam searching inbound email which is in status "Cancelled" ,but result list will not be appeared. component : ICCMP_INBOXview :ICCMP_INBOX/InboxAdvancedSearchEvent Handler -...
View ArticleBroadcast message issue after EHP2
After installing EHP2 broadcast messaging is appearing along the bottom of the Web IC with the message "Please wait while fetching data..." How can this be stopped as broadcast messaging is not...
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KBAs, Notes and Other Stuff for CRM IC
Collection of stuff for CRM Interaction Center! To be extended....! If it is not in the list, it does not mean that it does not exist! It might be that it was just not added...
View ArticleCTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)
Hello Experts, we are working on a SAP CRM 7.0 EhP 2 with CTI to a CMS from Siemens (OpenScape Contact Center).The basic integration works perfect, so that agents get informed about incoming calls in...
View ArticleNeed help on addrSearchDialog popup on click of To button in email from SR in IC
Hello All, I am working on Interaction center and from service request, i am trying to create an email. When the email creation page is opened, To, CC, Bcc buttons are present to select the addresses....
View ArticleCTI integration problem
Hello ,We set up integration with Cicso using AMC connector.Our problem is :Once agent open CRM WEB GUI ,the initial status is "not ready" . This status is transferred back to CICSO and change agent...
View ArticleCRM ERMS Status & Agent inbox Email status does not match
Hello Experts, Greetings! We are having an issue with ERMS. Our client has standard INBOX functionality where the user (Employee Responsible) sends an email and marks its status as INPROCESS. Now the...
View ArticleDifference between IC & SSF
Hello Experts, I would like to know the difference between CRM Interaction Centre & CRM Shared Services Framework which has been offered with SAP CRM 7.0.My understanding is they would serve the...
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