Updated field in IC Agent Inbox
Hi Forum, What is the "Updated" field in agent inbox? Am not able to see any values in that when I search for service requests. Please help me on how to show the updated date in that. Regards,Shridhar
View ArticleSoftphone panel periodically disappears
Hello, AllIn the course of work at users periodically disappear from the button screen softphone (sometimes in the course of identification of the client). IE 8.0 is used. As it is possible to...
View Articleconfig for CRM IC agent inbox
Guys, I have done the config for CRM IC agent inbox. E-mails can be sent from Web UI to customers. When customer reply to that e-mail address (crmsupport@xyz.com), e-mail are received into SAPconnect.I...
View Articleafter searching for status 'CANCEL' ,search criteria is not opened
Hi,iam searching -iam searching inbound email which is in status "Cancelled" ,but result list will not be appeared. component : ICCMP_INBOXview :ICCMP_INBOX/InboxAdvancedSearchEvent Handler -...
View ArticleInternet Sales 5.0 Development & Extension Guide
Hi Gurus, Could anyone please send me Internet Sales 5.0 Development & Extension Guide PDF to my email id - id4sridhar@gmail.com? I am not able to download it from Servicemarketplace. Also please...
View ArticleIC events not started
Hello All,I tried to do my logic when user loggs to IC - so I've been searching for raising events like Logged in, or New session. But was unlucky while debugging in finding it.I just found before BP...
View ArticleInteraction Center Agent Inbox Tree View Hierarchy
Hi Experts, This might seem as an easy question, but does anybody know why I cannot see the entire tree structure of the document flow in the agent inbox tree view? Thanks!
View Articlee-mail routing on closed Problem Record and Service Requests
As per the current system, we have enabled tracking by inserting an attribute in the email sent via Problem Record or Service Request, via which the Problem Record number and Service Request number is...
View ArticleSurvey via email to external users
hi, I need to know how send survey via email to external mail ids. I want to attach survey url in the mail and the response of the mail need to be captured in the system. For instance, there...
View ArticleEmail Campaign fails to send with form due to Contact not permitted (block BP)
Hi I have managed to create a campaign with 1 bp in the target group. I start the process and the job runs perfectly.My email system is already running and I can send emails fro the email workcentre...
View ArticleBlank screen for Inbound Email, but context area remains
Hi Friends Recently we have Email functionality Live in business and we found an issue as below An Inbound Email landed on Agent Interaction Center, but Identification screen is full blank but context...
View ArticleReset CTI Button in SAP CRM 7 EP1
Hello, we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package 1 over ICI. While researching, we didn't found any clues about the "Reset CTI" Button...
View ArticleValue node internal table
Hi,I created a view of table type with a value node. I have the following code in IF_BSP_MODEL~INIT method of the context node class.. TYPES: BEGIN OF ltype_attr_struct, field1 type...
View ArticleEnterprise Search in IC
Dear All, We have implemented enterprise search for WEB Ui Business Roles . How do we extend the enterprise search to IC ? currently we have performance issues while searching Accounts from the account...
View ArticleInsert picture when sending e-mail from SAP CRM WEB UI
Hi!I am getting e-mails in Agent Inbox. If this e-mail contains picture I can see it. When I reply on this e-mail from SAP CRM WEB UI, when I read that e-mail in for example MS Outlook the picture...
View ArticleTransferring an already opened email to another org unit
Hi all,I hope anyone can help. .I have a business requirement . Agent 1 Interacts with his Inbox on an email workitem and subsequently confirms the BP and an Interaction record is created correctly....
View ArticleStuck orders are not showing up in transaction SMW01
I placed an order using CRM E-Commerce, and the order was placed successfully.This order flows from CRM to ECC system.When I checked for that order in the transaction CRMD_ORDER, I was able to find the...
View ArticleError in transaction
hi, When a transaction is opened in crmd_order on left corner there is a red dot, showing error in transaction. Is there a FM that can give me a list of all the transaction that have error, with...
View Articlee-mail routing on closed Problem Record and Service Requests
As per the current system, we have enabled tracking by inserting an attribute in the email sent via Problem Record or Service Request, via which the Problem Record number and Service Request number is...
View ArticleIC events not started
Hello All,I tried to do my logic when user loggs to IC - so I've been searching for raising events like Logged in, or New session. But was unlucky while debugging in finding it.I just found before BP...
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