ANST. A new tool to help customers help themselves
Dear CRM Community, Our CRM specialist Miguel Alfaro has just written a very interesting article that will help SAP CRM specialists save a lot of time.!...
View ArticleCapture landlord details
HI all, Is it possible to capture Landlord details from Interaction Center with standard SAP configurations ?
View Articlecrm_ici_trace The XML page cannot be displayed
When I used t-code crm_ici_trace to view the trace info, I hit the error "The XML page cannot be displayed" on one of my two PCs (the other PC displayed all xml files without any error).I tried many...
View ArticleChat session not connected
We have a CRM system named CD2 which works properly with Chat. Recently our basis team set up another system CD3 of whichthe Chat is not working. Upon clicking on Accept button, an error message is...
View ArticleDelete transaction in CRM
HI, I have created Data migration tickets. the ticket is created bu using CRM_ORDER_MAINTAIN and CRM_ORDER_SAVE.The ticket starts with CCT<7 digit number>. Now i have the requirement, to delete...
View ArticleTransferring an already opened email to another org unit
Hi all,I hope anyone can help. .I have a business requirement . Agent 1 Interacts with his Inbox on an email workitem and subsequently confirms the BP and an Interaction record is created correctly....
View ArticleDue Date
Hi All I have an email work item that lands in my Inbox - the due date is set in ERMS as 3 days and I have set up the Advance warning for a RAG status in the Agent Inbox display which works. However,...
View ArticleCRM ERMS Status & Agent inbox Email status does not match
Hello Experts, Greetings! We are having an issue with ERMS. Our client has standard INBOX functionality where the user (Employee Responsible) sends an email and marks its status as INPROCESS. Now the...
View Articlecreate a CRM activity from incoming email
Dear all CRM expert, We want to synchronize our outlook and the SAP CRM system for a specific inbox. That means we want to receive only emails from this inbox (external system) to Email Inbox (in SAP...
View ArticleAction trigger relating to IC created/changed via web service
Hi all, We currently have an action triggered when an IC (web) is created or changed. One of the conditions driving the trigger of the action is the user id changing the IC. We are now looking at...
View ArticleWorker session error in session initialization (SAM_QUEUE NOT SET )
Hello, We are in CRM7.0 web ui.When we try to create service ticket and clicking partners link , we are getting exception."Worker session error in session initialization (SAM_QUEUE NOT SET )"Can...
View ArticleWhat is the BAPI for interaction center and interaction transaction ?
What is the BAPI for interaction center and interaction transaction ?
View ArticleEmail signature on reply - agent department attribute
Hi All I have a mail form with the 5 attributes supplied under erms for an agentieagent first nameagent last nameagent titleagent phone numberagent emailThese work fine but I need Agent Department ie...
View ArticlePassing campaign to CRM_CLM_CREATE_CALL_LIST FM
Hi All, I am writing a program to create the call lists. I would like to know how can we pass the campaign ID to this FM as I don't find some suitable fields. I mean the campaign ID we see in tcode...
View ArticleIn Employee interaction center ,email page we need to delete CC,BCC buttons...
In Employee interaction center ,email page we need to delete CC,BCC buttons .and SAVE button is missing.where we need to search that save button..save button is not showing.
View ArticleHow to receive SMSs/Faxes throught SAP Connect ERMS integration
Hi everyone, I'm having some issues regarding the integration of SMS/Fax in SAP CRM.. Scenario description: In the integration that I'm doing the purpose is to: 1. Email Server will transform SMSs /...
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SAP Inbox defect
Hello Experts,I have noticed a defect in Inbox application in Interaction center in web ui.This inbox application has not been enhanced ,the standard we are using .what we observed that the record...
View ArticleCRM emailing issue
Hi, I have one problem in CRM regarding email, While registering complaint of consumer, we need to send a email to the consumer,Email is maintain in BP no of consumer.Now in development server email...
View ArticleIssue with action profile
Hi all, I have written a method in action which is completely execute but still the action is marked in red (error in execution).I have attached the screen shot. Please let me know about this
View ArticleMail form Folder
Hi As we have zillions of forms is it possible to group them into folders that an email agent can select fromie select billing folder from standard response group then the appropriate form? Regards PM
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