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Email signature on reply - agent department attribute

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Hi All

 

I have a mail form with the 5 attributes supplied under erms for an agent

ie

agent first name

agent last name

agent title

agent phone number

agent email

These work fine but I need Agent Department ie the org unit where the agent is working from.

I have added a table hrt1001 which seems to have the org unit assigned to a user but these fields are not added to the additional fields attribute selection. I'm also unsure whether it will bring back the org as it is linked to user id and not agent name.

 

Any help on this woruld be great.

 

cheers

 

PM


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