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Enhancing Search Screen

August 27, 2013, 7:05 am
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Hello all,

 

I'm new to CRM development (very new) and am a bit lost in all of the underlying concepts to elaborate solutions.

 

In the past days I did a lot of research about the topic (read some discussions, blogs and wikis) and have been reading the book "SAP CRM Web Client - Customizing and Development" from SAP Press but I still can't seem to understand what I think is the basic concept behind the process.

 

I've got a requirement about enhancing the Search Screen for Complaint, they want to add a field to filter results by Tasks in the Complaint.

 

From what I've found I think I could add the field on the view and use it in the Event Handler EH_ONSEARCH to filter the results (if I could find the Task Table and it's relationship with the Complaint). I don't like the looks of this solution I've come to, because I think there should be a better way to do that since I can enhance the relationships of GenIL objects, but I'm very lost on how I could do that.

 

I would like to ask you experts on how I can proceed on this matter and, not just the guidance but, also, where can I find texts that could give me a good view on how things work on CRM.

 

Thanks in advance,

-h

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How to create own event of sending email for IDI

May 26, 2011, 3:31 pm
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Hi Gurus,

 

We have one requirement to navigate the screen to inbox once the user sends the email. Currently the screen goes back to initial incoming email screen after user clicks the send button.

 

I added the event ZSENDEMAIL in IDI event repository (CRMC_IC_EVENT_REP) with below parameters:

component: CRMCMP_CCS_EML

view: CRMCMP_CCS_EML/MAILBODY

UI event: SENDMESSAGE

 

Also I created a IDI policy in IC_manager as below:

if current event = ZSENDEMAIL

navigate to IC webclient inbox:display

 

However, it did not work. The screen still goes back to the initial incoming email screen. Did anyone have any similar expenrience? Could you help to share your successful example? Any suggestion or idea are welcome!

 

Thanks in advance!

 

Edited by: Zhijie Kong on May 31, 2011 11:12 PM

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Automatically launch Interaction Center

September 3, 2013, 8:12 am
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hello everybody,

I'm new with CRM Interaction Center.

I have a problem to solve. We would like launch the Interaction Center from a externa application and passing autentication credential and a parameter.

This is necessary because we want open the internet page directly with the customer informations from other application.

It's possible? Using url? or maybe using a script?

Anybody has a similar experience?

thanks in advance

 

Alessandro

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Need to disable a button in BTF editor toolbar

August 5, 2013, 7:39 am
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Hi All,

 

I have a requirement to remove/hide a button(attachment button) which is appearing in BTF editor toolbar is it possible and how to do it?

 

And also we have few custom buttons which is coded in HTM page of the view and need to display the BTF editor toolbar button and this custom buttons in a single row is it possible and how to do i

Currently the custom buttons and BTF editor are coded using gril cell conept in HTM page and the column index, row index for BTF editor is (1,1) and for the cusotm button is(1,2).

 

Regards,

Sathiya.

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SSO don't working between SAP CRM IC and ERP

December 11, 2012, 8:46 am
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Hi all,

 

I'm now configuring a connection between SAP CRM 7.0 IC Web UI and ERP 6.0 using transaction laucher.

Everything is working fine in the communication but, we need to fill the ERP logon on each transaction launcher. For avoid this scenario we go for the SSO configuration but after the configuration we cannot see any imporvements and the logon screen still present on each transaction launcher.

 

Things that we already done:

 

-Configure both systems in tcode SSO2 till getting all options green .

-Configure both systems in tcode STRUSTSSO2, fill the ACL and certificate lists for the used clients(100 in CRM and 200 in ERP)

-RZ10 parameters login/create_sso2_ticket=2 and login/accept_sso2_ticket = 1 in both systems

-We already test in both http and https services.

-The cookie mysapsso2 is created with success when we logon to CRM Web UI and with sap tools we can decrypt it with succes and check the data with success.

-The user credentials are the same in both systems.

 

After doing this we cannot surpass this problem. It is any problem with the transaction launcher?

 

Anyone already have this situation or have some tips about it?

 

Kind Regards,

Filipe

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Read item component data in header

September 4, 2013, 11:55 pm
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Hi All,

 

I have a requirement where I need to access the values of Item tables(ERP_IT) in header ERP_H component.

 

How do we access the context nodes of ERP_IT from ERP_H ?

 

Im aware of accessing ERP_H context nodes from ERP_IT, the other way round is not clear.

 

Please provide your suggestions as I couldnt find any related solutions.

 

Regards,

GS

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create following operation in WEB IC

October 3, 2012, 3:55 am
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Hi all.


I havecreated a customcopyoperationsfrom the activityContactan Lead (CRM \ Transactions \ Basic Settings\ Copying Control for Transsaction Types).Butwhen I createafollow-up operationin a list ofnot showing.What do Ineed to setto see Leads ?

 

Best regards, Yuri.

 


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Impact of Supressing Interaction Record Creation

September 4, 2013, 1:00 am
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Hi Team,

 

I want to know the impact of "Supressing Interaction Record Creation in IC Web Client".

 

Do we have some note which tells us what are the negative impacts of supresssing Interaction Record Creation.

 

Our Client is asking us to supress it, but we have informed that this is not recommended by SAP to do so. But we cannot prove it as we dont have sufficient information given from SAP.

 

If you have any information related to this then I request you share that with me.

 

Best Regards,

Raj

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Search

Index is not displaying links in Web Ui

September 6, 2013, 2:38 am
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Hi,

 

I have added the standard index work center in my nav bar :

 

 

in parallel activating links when defining the business role :

 

 

But not a single link appears in Web UI :

 

 

Does anyone know what this can be due to?

 

Many thanks,

 

Eli

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Interaction history : list only limited number of BUS items in dropdown list?

September 5, 2013, 8:21 am
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Hi forum,

 

I would like to limit the list of BUS in the following dropdown list in IC_AGENT role :

 


 

Is this possible ?

 

Many thanks,

 

Eli

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CRM Web UI

March 18, 2012, 2:41 am
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Hi Experts,

In CRM Component Workbench, I have selected one VIEW and clicked the test button but Web browser shows an empty window, In Component Browser Configuration Tab It shows the some fields and also in Web browser Main Window Some fields shows this View name as their View in Technical Info Window.

So Can anyone please explain this why it is happening and this case how to test that particular View separately?

 

Thanks,

Krishna.

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Automatically launch Interaction Center

September 3, 2013, 8:12 am
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hello everybody,

I'm new with CRM Interaction Center.

I have a problem to solve. We would like launch the Interaction Center from a externa application and passing autentication credential and a parameter.

This is necessary because we want open the internet page directly with the customer informations from other application.

It's possible? Using url? or maybe using a script?

Anybody has a similar experience?

thanks in advance

 

Alessandro

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what table houses readable emails in the UI component CRMCMP_CCS_EML?

September 11, 2013, 6:14 am
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hi gurus,,

 

i just wanted to ask what table does the UI component CRMCMP_CCS_EML house the email bodies as seen in the transaction code :SOIN? thank you in advance!

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Capturing Interactive script data on BW system

September 11, 2013, 5:51 am
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Hello Experts,

 

we would like to capture Interactive script Questions & Answers in SAP CRM or SAP BW, in IMG customizing i found an options to capture

this information in SAP BW, but apart from that i could not find any other help on exactly how to achieve this.

 

if you have come across similar situation then please share some information on how this data is captured in BW and since i am not a BW expert

what is the information i should be giving to my BW colleague to capture this information.

 

Thanks for your help in advance

 

Regards

Chandu

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Exchange Data Between Views

September 9, 2013, 9:32 am
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Hi all,

 

We need your help with the following issue.

 

 

I need share the following node (SALES DATA) with the first view.

How I can do this?

Image.png

 

Thanks and Regards,

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Search

Agent Inbox with ERMS

March 8, 2011, 8:30 am
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Hello Experts,

 

I'm configuring the ERMS for CRM 7.0 and have followed through the suggested steps and OSS notes.

 

The issue is, I don't see the email in the Agent Inbox, I only see the work item.  What is that I'm doing wrong?

 

However, when I login as an IC_Manager, in the email workbench I see the email. I tried to assign to the agent, there is an error message that pops up "Workitem could not be found; action cannot be performed"

 

Any help is much appreciated.

 

Thanks,

SD

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Hierarchy based navigation in IC

September 12, 2013, 9:59 pm
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Hi Experts

 

We have 20 Txn type as follow up documents from a Interaction record ( Trust me, we have cut down the number from 50 to 20).

 

Some txn types need to point to the Task based UI and rest should point to Std SAP CRM service request, service order and business activity screens. As the followup document is drop down list in IR, a list of 20 is not very user friendly.

 

We were looking for some kind of hierarchical ( 2 level) navigation links for launching the any of the 20 Txn types or TBUI from the interaction record screen.

 

1. How can we achieve the 2 level hierarchical navigation from the IR screen, which based on the user selection of the second level link in the hierarchy could launch the TBUI or the Std SAP CRM Txn type ( may be we need a Z table for 2 level navigation link in IR UI)?

 

2. We also want the IR Multilevel categorisation to default based on the link selection in 2 level hierarchical navigation in IR. No body would like to do the IR categorisation manually and then also select the second level link in hierarchical navigation for launching the TBUI or Txn type.

 

Thanks in advance for help

 

MB

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Where can saved searches be assigned to business role/organization in Web UI ?

September 13, 2013, 8:13 am
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Hi forum,

 

In which standard business role in Web UI can I find the option for assigning saved searches to a user, business role or organization?

 

Thanks,

 

Eli

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The form of sending an e-mail from IС inactive

September 10, 2013, 10:20 pm
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Hi ALL,

What settings in the system need to activate  to send messages?

When I click the button to add a window is inactive.

10.09.png

 

Best regards,

Yuri

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Email Inbox - SAP CRM Email Tranfer Folder in Outlook

September 13, 2013, 2:45 am
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Dear All,

 

In IC scenario, we have "Email Inbox" Work center which will display all the outlook emails , ideally it displays all the mails which are in " SAP CRM Email transfer " Folder in outlook. Now that we have created one more Mail account in the same Outlook , and the mails coming to second mail account are not available in "SAP CRM Email transfer" folder in outlook.

 

from the below screenshot, mails coming to Inbox are available in folder SAP CRM Email transfer folder.later we have created one more Email Account and have routed all emails to a separate Inbox (third marked folder) , but the mails coming to third folder are not available in SAP CRM Email transfer folder. how can we achieve it? also can i configure in such a way that only certain inbox emails are routed to SAP CRM Email Transfer ?

 

outlook1.jpg

 

Your help is highly appeciated

 

Many thanks!!!

 

Regards,

Sweta

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