Relationships in business agreement
Hi experts, We're working in a CRM interaction center that's integrated with the IS-U system. When we create a relationship on the business agreement (f.ex. dunning recipient), there's also a...
View ArticleTable for Checklists in Service Requests
Hi,Could anybody please tell me in what tables are the checklist values, entered for a service request, stored?I couldn't find the fields in crmd_orderadm_h or crmd_orderadm_i tables.Thank you....
View ArticleBroadcast Message PopUp - No Message appears inside
Hello All I was able to broadcast many messages to the Agents in the IC. However, when I select those scrolling message in the scroll bar of the Agent, system opens the 'Broadcast Message'...
View ArticleSending Alert emails in BCC
Hi Experts,we have the alert management configured in our Solution manager system and would need to send alerts as email receipients in BCC and not in the To list. Could any one please help me with...
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regarding interaction record categorization schema catalog categ drop down it...
Hi Team, In interaction record categorization -catalog categ drop down values are not visible in this section like as below.For this what to do ?could you please help here. Thanks & RegardsKalpana
View ArticleQuestion Regarding linking of Object ID in IC E-mail
Hi Experts, we are supporting CRM IC where in the agents receives and works on emails, our question is regarding the object ID , we would like to change the object ID and reference to a different...
View Articlesending email from BT in IC with CRMCMP_CCS_EML
Hello CRM Experts ! We are implementing a new Interaction Center project currently and I was wondering about the email feature. If the user wants to send an email then the system will give him the...
View ArticlePost treatment never ends
Hello all, We are facing a issue in the post tratment in CRM. When the attendant sends the participant to the post tratment, the time never ends. The attendant can receive other calls, and can send to...
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Account Details are not showing in IC screen while Agent is receiving call
Hello Gurus, We have a major issue in our Interaction Center. Whenever customer calls the IC, IC agent can only see the customer name and phone number, but he is not able to see the Customer Number and...
View Articleintegration SAP CIC with CTI Technology
Hi Friends, we have a requirement to integrate CTI with SAP CIC screen. Requirement is: When Call comes in to the IVR, IVR greets the caller and give selfservice to the caller, if caller request to...
View ArticleAVAYA and SAP CRM integration for CTI, Email and Chat communication channel
Hi All, I have a requirement to Integrate Avaya solution with SAP CRM for Voice, Email, Fax, SMS and Chat communication channel. Thus for this, please let me know the process involved and the standard...
View Articlesales organisation and sales channel as column in planned activities and...
dear all, we want to show columns sales organisation and sales channel in the assignment blocks planned activities and contact history in accounts. - Are there any developments of SAP available to show...
View ArticleTransaction to be open in SAP CRM web UI after clicked on Object id in Email
Dear Gurus, I want to execute functionality as to send 'Transactio id' of lead/complaint in email as hyperlink. And if user clicks on that hyper link corresponding transaction to be open in SAP CRM web...
View ArticleHow to update and delete telephone no in BAPI_BUPR_CONTP_ADDR_CHANGE
Hi All,I have read lot of forum related to this. but still this problem exist.I want to update the telephone no and email id of Contact person.I am usingBAPI_BUPR_CONTP_ADDR_CHANGEbut it never allows...
View ArticleUnable to open BCM Standard reports
We have successfully installed BCM 6.0.10.0 and standard reports. We can callup the reports site and we also see the links to standard reports.However when we click on any of the standard reports'...
View ArticleSAP CRM IC Web > ICI > CMS?
Hello. I have some questions about the Telephony Integration between SAP CRM and a CMS. 1. The ICI customizing consists only in making the corresponding entry for the CMS in the ICI customizing?2. I...
View ArticleTransfer of Email from MS outlook to SAP CRM CIC
hIWe have a requirement to transfre Emails from Microsoft Outlook 2007 to SAP CRM. Does the email transfer come under full blown Client or Server Groupware integration or are there different settings...
View ArticleHow to read particular data coming from IVR In CRM
Hi Experts ,My requirement is to read data which is coming in xml format from IVR during CSR is on call , this is non-cad data and it has been told to fetch it in CAD stuctureplease let me know is it...
View ArticleInteraction Center Response Times in ST03N?
Hello CRM experts, CRM Interaction Center is started by the URL /default_host/sap/bc/bsp/sap/crm_ui_start. And it seems that for the transactions e.g. Account Retrieval, Material Retrieval etc. there...
View ArticleProblem creating interaction record from ECC to CRM by RFC
Hello guys, Has anyone faced the following problem: When generate one interaction Record from ECC to CRM, the system does not find the responsible employee RFCUSER, but when I change the user type...
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