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How to read particular data coming from IVR In CRM

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Hi Experts ,

My requirement is to read  data which is coming in xml format  from IVR during CSR is on call , this is non-cad data and it has been told to fetch it in CAD stucture

please let me know is it feasible.

We are already fetching item attched data of this xml via  class cl*CAD*DATA*ACCESS . I cannot use this class as this field is not part of CAD structure.

 

 

 

I have to read this lineNumber(+2077) from xml which is not part of CAD(Item attached data).

 

Please suggest.

 

 

 

<?xml version="1.0" encoding="UTF-8" ?>

- <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">

- <soapenv:Header>

<ns1:user xmlns:ns1="urn:IciEventInterface" soapenv:mustUnderstand="0">GB0100249</ns1:user>

<ns1:language xmlns:ns1="urn:IciEventInterface" soapenv:mustUnderstand="0">EN</ns1:language>

</soapenv:Header>

- <soapenv:Body>

- <ns1:phoneCallChanged xmlns:ns1="urn:IciEventInterface">

- <ns1:appIds>

<ns1:item>5318FCCB44752600E10080000A82A3F4</ns1:item>

</ns1:appIds>

- <ns1:phoneCall>

<ns1:dialedNumber>+07789934902</ns1:dialedNumber>

<ns1:lineNumber>+2077</ns1:lineNumber>

- <ns1:callStatus>

<ns1:description>dialing</ns1:description>

<ns1:id>103</ns1:id>

</ns1:callStatus>

<ns1:internal>false</ns1:internal>

- <ns1:remoteNumbers>

<ns1:item>+07789934902</ns1:item>

</ns1:remoteNumbers>

<ns1:callHandle>5d514dbc-cfc8-468b-a04f-4df54b39abbf</ns1:callHandle>

<ns1:trunkId xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:nil="1" />

- <ns1:processingStatus>

<ns1:description>not active</ns1:description>

<ns1:id>1</ns1:id>

</ns1:processingStatus>

<ns1:attachedData><?xml version="1.0" encoding="utf-8"?><ItemAttachedData><Application id="ICIS"><EDU><createtime>2014-03-06 14:00:04</createtime><createtimet>1394114404</createtimet><primary_ani>1077</primary_ani><primary_dnis>07789934902</primary_dnis><vdu_id>53187f64000100000a8291e6232f0002</vdu_id><voice.1.direction>outbound</voice.1.direction><voice_direction>outbound</voice_direction></EDU></Application></ItemAttachedData></ns1:attachedData>

<ns1:inbound>false</ns1:inbound>

</ns1:phoneCall>

</ns1:phoneCallChanged>

</soapenv:Body>

</soapenv:Envelope>

 

 

 

Points will be rewared.


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