New blog post on the various options for processing e-mail in the SAP CRM Interaction Center -- including Agent Inbox/ERMS, ICI and ERMS Push. http://scn.sap.com/people/john.burton/blog/2014/01/09/options-for-processing-e-mail-in-the-sap-crm-interaction-center
Question: is anyone using ERMS Push and if so, can you briefly share your experiences including any pain points, gotchas, or lessons learned?