Hi
I receive my email work item in the Inbox with a high priority - this is correct.
I display the email and find that it has been sent to the wrong dept and I need to forward it to another org unit.
I choose forward to in the dropdown below the inbox results and select the relevent org unit. This works....
However...... the business require that the priority changes to medium and appears in the other agents inbox as transferred status and medium priority.
Can anyone help me here as standard forward to retains the original workflow priority.
Thanks
PM