Hi All,

When I open sales order screen on UI, all the fields of context node are getting displayed in items assignment block. I deleted the custom configuration but its of no use.

Hello experts

iam not getting my new transaction type in interaction record drop down

i created new transaction type and assigned to business transaction profile and i set copy control too with interaction record

but iam unable to

i goggled a lot but no results

request you to provide ASAP

in detail

i created transaction type , intem, item det

copy control set up from interaction to transaction type

assigned my transaction to my business transaction type profile

regards

chinna

Hello Experts,

I am facing an issue with ERMS. Need your inputs. I have setup my process as follows:

Customer sends email > Email received in Inbox > Complaint created and linked with Inbound Email >Email responded back by agent.

Since, I was setting this up for the first time hence I decided to use everything as standard and see how it works. I was initially using service request SRVR (which is standard) and it worked just fine with Email being received and Service Request got created with Email tagged inside the Service Request, however with one exception, when I checked for Work item in SWI1 there was no work item displayed.

Then, I changed the standard transaction SRVR with YCOM and changed the transaction in Indirectly called Services and Properties in my Service Manager Profile configuration with my Complaint transaction (BOR object 2000116).

Now email comes to the Inbox and Complaint transaction also gets created but there is no connectivity between Incoming email and Complaint transaction.

Also, when I reply to this Incoming email the replied email gets tagged to Complaint transaction and is seen in the transaction history of Complaint.

Thanks,

Anuj

Hi,

I need to call ECC tcode in sap GUI when user clicks on a button in Interaction center.

I tried to achieve this by creating transaction launcher by checking 'Launch in SAP GUI' check box, since we are using SAP CRM ABAP 7.0 EHP 1,

I could not able to create the TL.

Please help me to resolve this issue.

Hi All,

Is there any call limit to the number of records for Call List Synchronization for Outbound Call Dialer to CTI??. Right now whenever we upload of list having more than 100 records and synchronize the call list, our CTI vendor which is Genesys gets request separately for after each 1000 records . The issue is when this happens and the list is not completed in a day sometimes the list gets overwritten and some of the calls are re-executed which is not expected.

Thanks in Advance!!.

Logs from genesys:

This example list has 2000 records, it comes as 2 transactions from SAP

Request SPS_PDLISTTRANSFER created

10:04:18.036 Int 04543 Interaction message "SPS_PDLISTTRANSFER" received from 1 ("RfcGetData")

Start  SPS_PDLISTTRANSFER [25]  List size is:       1000  List Name: CanadaPost_Strike_MD_20160627_16

10:04:18.036 Int 30302 Request has been sent to DAP with return code

NAME::DExecSQL

ConnID::0

ReqID(retcode)::5

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.130 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::93

10:04:18.130 Trc 30304 [DAP] 113 records were received

10:04:18.145 Int 30303 DAP event was received

MSG::MSG_RETRIEVED2

ConnID::0

ReqID::5

STATUS::DBM_SUCCESS

EXECTIME::109

10:04:18.145 Trc 30304 [DAP] 96 records were received

10:04:18.145 Int 30303 DAP event was received

MSG::MSG_RETRIEVED

ConnID::0

ReqID::5

STATUS::DBM_NOMORE

EXECTIME::109

10:04:18.192 Int 30000 [  4896] HttpClientManager: new HttpClient 027DFD20 has been created for url http://ENCPGYOCS02:6017, client count 1

10:04:18.333 Int 30020 [  4896] Connecting to ENCPGYOCS02:6017, Connection parameters=("name"="gplus_css_75_en_pd_b","host"="ENCPGYOCS02","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")

10:04:18.333 Int 30030 [  4896] Connection to ENCPGYOCS02:6017, has been established, handle 700

10:04:19.362 Int 30050 [  4896] Connection closed, socket 700

10:04:29.440 Int 30020 [  4896] Connecting to ENCPGYOCS02:6017, Connection parameters=("name"="gplus_css_75_en_pd_b","host"="ENCPGYOCS02","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")

10:04:29.440 Int 30030 [  4896] Connection to ENCPGYOCS02:6017, has been established, handle 700

10:04:30.470 Int 30050 [  4896] Connection closed, socket 700

10:04:30.563 Int 30020 [  4896] Connecting to ENCPGYOCS01:6017, Connection parameters=("name"="gplus_css_75_en_pd_a","host"="ENCPGYOCS01","is-server"="1","client-type"="107","server-type"="107","port"="6017","addp-timeout"="0","addp-remote-timeout"="0","addp-trace"="0")

10:04:30.563 Int 30030 [  4896] Connection to ENCPGYOCS01:6017, has been established, handle 700

10:04:30.563 Int 30040 [  4896] New client connection established with ENCPGYOCS01:62422, socket 700

[  4896] Sending HTTP request (700):

<!----------------------------

POST / HTTP/1.1

CONNECTION: close

TIMESTAMP: Thu, 07 Jul 2016 16:04:30.563 GMT

HOST: ENCPGYOCS01:6017

CONTENT-TYPE: text/xml;charset=UTF-8

CONTENT-LENGTH:     269348

<?xml version="1.0" encoding="UTF-8" standalone="no" ?><SyncRequestSet><SyncRequest Name="Genesys - Update List"><ListInfo AdminLoginName="CSS_Admin_user" CampaignName="CanadaPost_Strike_MD_20160627_16" Name="CanadaPost_Strike_MD_20160627_16" TenantId="Enmax Energy"><ListOfContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F0BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032823311" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F11A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7804504827" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F17A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037037479" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F1DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037109819" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F23A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4038782040" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F29A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032509897" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F2FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032750554" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F35A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032427585" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F3BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032491694" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F41A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7807193791" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F47A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033468459" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F4DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032834191" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F53A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032939613" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F59A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032618701" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F5FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032540464" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F65A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039987393" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F6BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032831555" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F71A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037623176" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F77A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="7806409089" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F7DA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033373901" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F83A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4034358678" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F89A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039129097" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F8FA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4038628350" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F95A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032541292" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92F9BA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032891773" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FA1A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032393924" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FA7A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032354307" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FADA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032714039" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FB3A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4035161321" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FB9A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033813884" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FBFA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4037482103" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FC5A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032888812" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FCBA8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4032651000" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FD1A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4033506478" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C92FD7A8D" crm_campaign_id="1" crm_contact_id="1" tz_dbid="MST"><Record call_result="28" chain_n="0" contact_info="4039354251" contact_info_type="1" daily_from="0" daily_till="86399" record_status="1"/></ContactInfo><ContactInfo crm_camp_con_id="0050569C3EF71EE690DAC89C9

[  4896] HTTP response recived (700):

<!----------------------------

HTTP/1.1 200 OK

CONNECTION: close

TIMESTAMP: Thu, 07 Jul 2016 16:04:32.888 GMT

CONTENT-TYPE: text/xml;charset=UTF-8

CONTENT-LENGTH: 0

----------------------------->

10:04:32.888 Int 30050 [  4896] Connection closed, socket 700

Finish  SPS_PDLISTTRANSFER [25]  List size is:     1000  List Name: CanadaPost_Strike_MD_20160627_16

10:04:32.919 Int 04545 Interaction message "SPS_PDLISTTRANSFER" sent to 1 ("RfcSendData")

Request SPS_PDLISTTRANSFER destroyed

Request SPS_PDLISTTRANSFER created

10:04:33.309 Int 04543 Interaction message "SPS_PDLISTTRANSFER" received from 4 ("RfcGetData")

Start  SPS_PDLISTTRANSFER [26]  List size is:       1000  List Name: CanadaPost_Strike_MD_20160627_16

10:04:33.324 Int 30302 Request has been sent to DAP with return code

Thanks,Mithu

Hello experts

I Created Transaction type item category and determined it as well(Z059)

and Set copy control with Z interaction record ZIR1 to My new transaction  type Z059.

and assigned my new transaction type Z059 to Business transaction profile. as Leading is my business role profile and dependent is my new transaction type Z059.

and finally required authorizations has been provided to user(SAP ALL ) and PFCG as well( i went to object transaction type object and assigned my new Z059)

Testing Scenario

I will login in Web client UI

Selected Z business Role

Identified BP then clicked on work center "Interaction Record"

Here iam creating followup of my new transaction type Z059 form ZIR1

But my issue is iam unable to see my Z transaction type In Drop down (As shown in screen shot)

Hi,

When am trying to change anything in configuration page of any view in any component I am getting a message  "Component WD_CREATE_CONTEXT does not exist". Previously this message was not there. Because of this I am unable to change anything in the screen. Everything is disabled.

Please help me resolve this.

Hi Experts,

Currently my client using SAP CRM EIC for their business needs with versions SAP CRM 7.0 EHP1.

Please find the below for the details about CRM system and ECC system versions and patching level.

  SAP CRM system:

  SAP ECC system:

Now my client planning to do some system upgradation/patching.

Kindly suggest the new versions which are suitable to our system, benefits for that new versions etc.

Please share your thoughts and let us know if you need any more details.

Thanks & Regards,

Viswa

When supporting CRM Interaction Center in Product Support, I have seen that sometimes agents are not aware that they have already reached the maximum number of sessions.

Maybe you have at some point observed similar issues where new inbound communications like phone calls have been re-routed because agents have opened too many sessions and your IC agents were not aware that they have reached the maximal number of sessions? Without the right parameter settings from SAP Note 1597836, exceeding maximum backend sessions could also lead to session lost information on CRM IC.

If yes, I am really happy to tell you that SAP Note 2187140 available for CRM 7.0 EHP1 and higher can help you here. It introduces two new parameters which ensures better transparency for IC agent about session usage.

Using business role parameter,

• BM_ON_MAX: you can ensure that IC agents are informed via Broadcast messaging that they reached the maximum number of sessions
• NOT_READY_ON_MAX: you can achieve a switch from Ready to Not Ready workmode, so the communication management system is informed and will not route inbound communication to the IC agent

This is just one improvement you can benefit from. There are many other improvements like New icon to more easily close sessions Ensure that a new multissioning tab is opened for every inbound communication Making new sessions faster accessible Switching faster between multisessiong tabs.

Check KBA 2330336 for an summary of these new great features.

Hi experts,

We are launching a CRM Transaction from the IC webclient (CRM 7.0) using Transaction Launcher. CRM Transaction is opened a new IE window or tab.

My Issue is that when we close CRM Transaction, but sometimes it also logs off Interaction Center.

Sometimes we can close IE window with CRM transaction and Interaction Center remains open. So we can launch another transaction launcher.

This issue is not happening if we launch a ECC transaction.

It seems WEB UI Framework does not handle cookies correctly when transaction launcher opens tcodes from CRM itself.

We've removed "enforce log off"  and "end session inmediately" from technical profile definition, but it didn't work.

Any idea how we can avoid loggin off when closing IE windows?

Thanks in advance.

Dear Experts,

Something strange happening during the incoming call...

When the call comes IN the alert disappears after every 20 seconds and the alert count start from the beginning after few seconds delay after every 20 sec however CDT it shows the exact time the customer is waiting (in alert).

Please find the attached screenshots from SAP CRM and CDT. Kindly suggest.

Thanks

Rahaman

Hi All,

We have a requirement from the Client where we need to be able to create multiple Interaction Record for the same customer in call within the same session so that it reflects the call duration of the call.

Example - If a customer calls in for a new sign up for some services and at the same time also signs up for a Pre Authorised Payment - 2 Interaction Record to be created :-

a) Interaction Record with reason code - New Sign Up 

b) Interaction Record with reason code -  PAP set up.

Please help.

Thanks,

Mithu

Hi Team,

we have SAP CRM-ABAP system, Netweaver 7 EHP3.

currently we have central instance(instance number 10) and users are logging through the webui

http://host:8100/sap/bc/bsp/sap/crm_ui_start/default.htm?sap-client=400&sap-sessioncmd=open.

to increase the performance we installed new 2 additional system(DI), so we would like to configure load balance between two application servers(load balance for dialog instance and Central instance for IDoc load,external load)

instance numbers are 50,52

I have checked couple of threads,notes but still have some doubts.

can any one help how to setup URL routing to this services. do we need to change the URL settings anywhere?

1)webui load balance only for two Additional servers(DI) and will use CI for other external idoc load.

Regards

Karthik