HI,
we are having problems with SAP CRM product configuration. we use vairant configutration and variant pricing in our business process.
We did a back end server migration.
after that when I go in to product work bench (COMMPR01) and select the configuration tab and hit "simulate mode" I am getting a error
This happens on the sales order configuration screen as well.
This program cannot display the webpage | |
Most likely causes:
|
Hello All,
I have created a prospect performed the lead transaction on the prospect from the IC Role, the interaction record gets created as per the customization settings maintained, I have also performed a follow up meeting request on the lead transaction however in the follow up tab of the Interaction record, the transaction type, description and employee responsible are all blank, please advice what customization settings I need to perform for the same
Kind Regards
Atul
Hi Gurus,
We are using CRM 7 EHP 3 with HANA, we are trying to setup Knowledge base, I have found the following SAP Note (1774566 - SAP Business Suite - Restrictions) which says"Software Agent Framework (SAF) is not supported on SAP HANA". Could you please suggest how to do it in CRM 7.3.
Thank you.
Regards,
Niranjan
Hi
Please can any one help in this.
As per the blueprint phase we need to establish a direct communication in interaction center.
Is it possible as while going through i have found its not possible.
Help will be highly appreciated
Hi Experts,
Can you please tell me how can we send 100+ e-mails to clients by using Interaction Center.
Regards
Kishor Kumar.
Hi
I need to prepare a report for the manager to check the details( Dates,Status and Escalations) of all the emails received by all agents in the system. How can I acheive it ?
I was trying to create the report using the BTQUeryAUI Bol query instance and it helped me in getting the details of all the emails received by
one user(the logon user), as agent is determined at the BADI level during the query. But I want to get the details of all emails received by all the agents for the manager.
Please let me know if I have to change any functional settings which i've no idea about.
Please help me.
Thanks,
Akhil
Hi All
I need to find out the Contract Account Number / Business Agreement Number for any interaction record which is directly created in CRM.
Please let me know the table names which links CA with Interaction records.
Thanks for your help in advance.
Regards
Dharma
Hi Experts,
In CRM Web UI, I get the dump
Cannot display view IUICMD/DetailAccount of UI Component IUICMD
An exception has occurred Exception Class CX_SY_REF_IS_INITIAL - Dereferencing of the NULL reference
Method: CL_IUICMD_DETAILACCOUNT_CN01=>GET_FULLNAME
Source Text Row: 20
Could anyone provide any SAP note or any suggestion to rectify this error,
Thanks & Regards
Hi folks
We are trying to implement ACE in our CRM 7.02 system.
The scenario is, that we need to do some restriction on especially the OneOrder Object Opportunities.
Alla oter OneOrder (Lead; Activity) should not be touched by the ACE rules.
All users are going to have full acces to all Leads, Activities. But Opportunities have to be restricted by some rules.
Does anyone have a good example how to customize this.
Right now, our rules results in that the user can work with the correct Opportunities. But the Leads and Activities is unreachable!
I have seen this - which looks much like our scenario:
Access Control Engine for ONEORDER working only for one transaction type
But what was the correct solution?
Best regards
Carsten
Hello,
I have copied the standard class "CL_CRM_IC_SCRIPT_ACT_BOLUPD" and assigned the copied Z Class to an action in the script. I have created a proper link to the actions. When script is executed, for the question "SC_WELCOME" when answer "Yes" is clicked, it has not triggered the class method. But is has followed link to the "SC_THANKYOU". I want to know how to trigger this class upon execution of the action ". Please suggest.
Regards,
Raghavendra Hegde
Please help me to find the way to enable TREX for searching business partner in SAP CRM web ui....???
Agent or User whenever click the End Button in Web IC, Interaction center is designed in such a way that all unsaved data from current customer interaction data with its all business object/links gets Saved.
The purpose of the document is to stop or restrict auto-save in IC-Agent role.
Introduction :-
In this document IC role, I would like to take example of Service request - If an Agent is trying to create a new service request and if he push End button on a toolbar, System should not save the service request data and navigate to Account Identification page.
Step 1. Open to the Service request component SRQM_INCIDENT_H, from bsp_wd_cmpwb tcode.
Step 2. Open the Header View SRQM_INCIDENT_H/IncidentHeaderEF
Step 3. In the View IMPL class add a new IC event service interface IF_CRM_IC_EVENT_LISTENER
This controller implementation class will show you that it has a method HANDLE_EVENT that
accepts the event name as parameter, that furtherwill have to be implemented.
Step 4. Before implementing Handle_event we first must subscribe this handler to the event to which it will be listening.
This can be done in DO_VIEW_INIT_ON_ACTIVATION method, this method is generally used for registering handlers.
CALL METHOD SUPER->DO_VIEW_INIT_ON_ACTIVATION. DATA : lr_event_srv TYPE REF TO if_crm_ic_event_srv. lr_event_srv = cl_crm_ic_services=>get_event_srv_instance( ). lr_event_srv->subscribe( event_name = cl_crm_ic_interaction_manager=>event_interaction_end_request listener = me prio = '1').
Step 5. Next to code in Handle_event method of IC controller implementation class in which event is registered as handler.
When Agent clicks on End button Event_interaction_end_request is called, and here is a code to revert the transaction before saving.
DATA : lr_entity TYPE REF TO cl_crm_bol_entity. DATA : lr_tx TYPE REF TO if_bol_transaction_context. DATA: lv_guid TYPE crmt_object_guid. DATA : lr_core TYPE REF TO cl_crm_bol_core. DATA : lr_comp TYPE REF TO zl_srqm_bspwdcompone0_impl. CASE event->get_name( ). WHEN cl_crm_ic_interaction_manager=>event_interaction_end_request. lr_comp ?= me->comp_controller. IF lr_comp IS BOUND. lr_entity ?= lr_comp->typed_context->btadminh->collection_wrapper->get_current( ). CHECK lr_entity IS BOUND. CALL METHOD lr_entity->if_bol_bo_property_access~get_property_as_value EXPORTING iv_attr_name = 'GUID' IMPORTING ev_result = lv_guid. lr_core = cl_crm_bol_core=>get_instance( ). lr_entity = lr_core->get_root_entity( iv_object_name = 'BTOrder' iv_object_guid = lv_guid ). IF lr_entity->alive( ) EQ abap_true. lr_tx = lr_entity->get_transaction( ). IF lr_tx IS BOUND. lr_tx->revert( iv_suppress_buffer_sync = abap_true ). ENDIF. ENDIF. ENDIF. ENDCASE.
If you want to check the functionality of End button, you can open a component CRMCMP_IC_FRAME
View -> CRMCMP_IC_FRAME/HiddenView, Method EH_ONFORWARDCALL is implemented in class
you can debug the standard code this below raise method will call handle event which we have implemented and revert the transaction.
ref_event_service->raise( ref_event )
Please also refer for more information check How To Stop Auto Save while clicking End Transaction Button in Ic_agent Buss Role
Hi All,
I have read lot of forum related to this. but still this problem exist.
I want to update the telephone no and email id of Contact person.
I am usingBAPI_BUPR_CONTP_ADDR_CHANGE
but it never allows to update or delete.
it gives message "Telephone number XXXXX / does not exist. Change/deletion not possible.
Please help.
Why it is not allowing change deletion.
1.logic to change any existing number
ls_telx-telephone = 'X'.
ls_telx-std_no = 'X'.
ls_telx-updateflag = 'D'.
append ls_telx to lt_telx.
ls_teL1-telephone = LS_TEL-TELEPHONE .
ls_teL1-CONSNUMBER = ls_tel-CONSNUMBER.
ls_tel1-std_no = 'X'.
APPEND LS_TEL1 TO LT_TEL1.
Then i am calling BAP
2. CALL FUNCTION 'BAPI_BUPR_CONTP_ADDR_CHANGE'
EXPORTING
businesspartner = 'BP no'
contactperson = 'CP no'
TABLES
bapiadtel = lt_tel1
bapiadtel_x = lt_telx
return = lt_bapiret2.
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'
EXPORTING
wait = 'X'.
I
Hi All,
when sending an email from CIc and click more. you will see default text.
In the default text, i can select the mail form i want.
I want to display only certain mail forms in default text based upon buisness role.
Please give some inputs
Saaru Raman
Collection of stuff for CRM Interaction Center! To be extended....! If it is not in the list, it does not mean that it does not exist! It might be that it was just not added 
Updated: September, 18th 2014
| Type | Link | Title | About |
|---|---|---|---|
| KBA | 1849381 | How to debug CRM WebUI using Conditional Breakpoints | Troubleshooting |
| KBA | 1836437 | How to set up an IC Agent role - technical prequequisites from customizing point of view | Customizing |
| KBA | 1822403 | How to enhance a global custom controller for CRM IC Webclient | Enhancement |
| KBA | 1757252 | How to analyse problems related to session loss or logoff in CRM WebUI | Troubleshooting |
| Cookbook | CRM Interaction Center Consultant's Cookbook – “Maximizing User Experience” | Configuration, Enhancement, Performance | |
| SCN | Document | WebUI Navigation guide | System Behavior |
| KBA | 1877764 | Rule evaluation does not work after a kernel upgrade - problems with ERMS, alerts and order routing | Bug |
| SCN | Blog | Tips and Tricks - Troubleshooting CRM (Interaction Center) | Troubleshooting |
| Note | 1899896 | Security Sessions / Application Sessions - and its timeout | System Behavior/Setting |
| Note | 1877120 | CRM-IC: session timeout issue with CRM 7 EHP1 and higher. It introduces a new warning popup which is displayed before timeout. | Bug/Feature |
| KBA | 1866327 | CRM IC: How to identify root cause of a session in SM04 when working with a CRM IC business role and steps for resolving in case of errors | Troubleshooting |
| Note | 1295006 | Mandatory SICF services for IC WebClient | Configuration |
| Blog | SCN | EHP3: Replace polling in CRM Interaction Center by ABAP Push Channel | New/System Behavior |
| Note | 1962301 | Trouble shooting guide for using the ABAP Push Channel in the Interaction Cente | Troubleshooting |
| Note | 2067125 | Connection instabilities in Web Dispatcher if Internet Explorer 9 is used | Troubleshooting |
| Type | Link | Title | About |
|---|---|---|---|
| SCN | Blog | Everything you need to know about the Interaction Record in the CRM Interaction Center ( Gert Tackaert) | SAP standard |
| Note | 2039600 | Display activity clipboard in the L-Shape | New feature (CRM 7.0 EHP3) |
| Blog | SCN | Tracking Customer Interactions, a New Feature and “End is your friend” | System behavior, tipps, new feature |
| KBA | 1861150 | How to prevent saving of business transactions when pressing END button if mandatory fields not filled. | Configuration/Enhancement |
| Type | Link | Title | About |
|---|---|---|---|
| SCN | Blog | Configuring SAP SMTP service (Tobias Hofmann) | Setting Up SAP SMTP service |
| KBA | 1850076 | ERMS inbound E-Mails: Error when processing node '0000000004' (ParForEach index 000000), no agents found | Troubleshooting ERMS inbound mail - agent assignment |
| KBA | 1846041 | How to analyze why an ERMS inbound E-Mail is not found in the agent inbox | Troubleshooting ERMS inbound mail -general |
| KBA | 1861250 | ERMS inbound E-mail containing a tracking text does not get linked to the service ticket/service request mentioned in the tracking text | Troubleshooting ERMS - |
| Note | 1900772 | New note available for CRM 7.0 EHP2 and higher which helps to use E-Mail header fields in ERMS rules | New feature |
| Wiki | HowTo | How to set up Threading in ERMS | Customizing/Confguration |
| Type | Link | Title | About |
|---|---|---|---|
| Note | 882653 | Frequently Asked Questions (FAQs) about the Agent Inbox | FAQ |
| Note | 1464849 | Email, Fax, Letter search in Agent Inbox | System design |
| Note | 1279836 | Agent Inbox: due-date calculation for CRM documents | Enhancement |
| Note | 1375170 | Agent Inbox: Performance workitem (Email,Fax,Letter) search | Enhancement |
| Note | 1860886 | Performance of CRM order search when using CRM_IC_INBOX_BADI | Problem |
| SCN | Document | How to Integrate a New Item Type into the Agent Inbox | Enhancement |
| SCN | Document | How to Integrate a New Search Attribute into the Agent Inbox | Enhancement |
| SCN | Document | How to Integrate New “Result List Attributes” into the Agent Inbox | Enhancement |
| SCN | Blog | Step by Step to debug IC inbox workflow WS14000164 | Analysis |
| KBA | 1878526 | E-Mail Status in Agent Inbox on Ending customer interaction | Customizing/Confguration |
| Type | Link | Title | About |
|---|---|---|---|
| Note | Preequisite before running report RSBCS_REORG - Linkage of outbound E-Mails to business transactions | Bug | |
| KBA | 1823519 | E-Mails in CRM: how to figure out the right component for note/KBA search and creation of support messages | General Info/Support |
| Blog | JohnBurton | How to transport mail forms | New function |
| Note | 1921115 | A new parameter profile for BTF Editor toolbar buttons and print button allows hiding of one of the print buttons (for CRM 7.0 EHP1 and higher) | New function |
| KBA | 1932351 | Problems with images in CRM Interaction Center outbound E-Mails (type INT) | Troubleshooting |
| KBA | 1961256 | How to Define a Default Font for HTML Outbound E-Mails in CRM Interaction Center (type INT) | Enhancement |
| Type | Link | Title | About |
|---|---|---|---|
| KBA | 1823428 | Business transactions in CRM IC Webclient: how to figure out the right component for note/KBA search and opening support messages | General Info |
| Note | 669072 | Customizing transactions in the IC WebClient - central note on how to set up a business transaction profile in CRM IC | Customizing |
| KBA | 1770103 | How to ensure that a business transaction is offered for creation in CRM IC Webclient (transaction type selection popup for dependent business transaction) | Customizing |
| KBA | 1847536 | How to ensure that the confirmed business partners are added as partner to a newly created business transaction | Customizing |
| KBA | 1781481 | How to ensure a transaction type is shown in the follow-up popup or in the Dropdown list box when you create follow up transaction of a dependent business transaction or the interaction record in CRM Interaction Center | Customizing |
| KBA | 1831467 | Confirmed business partner(s) not published in the context area when editing a business transaction (single account identification profile) | Troubleshooting Editing Process |
| Note | 1811836 | Navigation issues (dump): ERP sales order integrations in CRM IC | Bug |
| SCN | Blog | Understanding the Behavior of CRM UIU Views in IC | SAP Standard |
Hi
Please can any one help in this.
As per the blueprint phase we need to establish a direct communication in interaction center.
Is it possible as while going through i have found its not possible.
Help will be highly appreciated
from the IC WebClient does standard SAP deliver a single field fuzzy search for products? (google like) - now as of CRM 7.3 (EhP 3 CRM 7)
Hi,
While placing an order in CIC, the user is unable to see the stock in the system, whereas it is there in the stock, it displays the error as shown in the attachment. Can you please help.
Regards
Hi Gurus
From the codes given below, i am successful in removing an entity from the collection (as seen from the debugger).
But as soon as i press Run on the debugger, the entity is still present (The attribute of the entity i opt to delete is being displayed in the web ui).
I want to permanently remove the entity from the collection.
Thanks in advance!
DATA: lr_col_wrap TYPE REF TO cl_bsp_wd_collection_wrapper,
lr_parent TYPE REF TO cl_crm_bol_entity,
lr_entity TYPE REF TO cl_crm_bol_entity,
lr_coll TYPE REF TO if_bol_bo_col,
lv_name TYPE string.
Data: lv_tdid type TDID,
lv_conclines type CRMDT_CONC_TEXTLINES,
lv_concfmt type CRMDT_ITF_STRING.
TRY.
* Get Collection Wrapper
lr_col_wrap = typed_context->bttext->get_collection_wrapper( ).
lr_entity ?= lr_col_wrap->get_current( ).
CHECK lr_entity IS BOUND.
lr_parent = lr_entity.
* read parent's entity
WHILE lr_parent IS BOUND.
lv_name = lr_parent->get_name( ).
IF lv_name = 'BTTextH'.
lr_entity ?= lr_parent.
EXIT.
ENDIF.
lr_parent = lr_parent->get_parent( ).
ENDWHILE.
CHECK lr_parent IS BOUND.
TRY.
lr_coll = lr_parent->get_related_entities( iv_relation_name = 'BTTextHAll' ).
CATCH cx_crm_genil_model_error.
ENDTRY.
* get first entity
lr_entity ?= lr_coll->get_first( ).
* loop and read the text
WHILE lr_entity IS BOUND.
lr_entity->IF_BOL_BO_PROPERTY_ACCESS~GET_PROPERTY_AS_VALUE( exporting iv_attr_name = 'TDID' IMPORTING ev_result = lv_tdid ).
IF lv_tdid = 'S005'.
* remove the entity
lr_coll->remove( lr_entity ).
lr_entity ?= lr_coll->get_current( ).
else.
lr_entity ?= lr_coll->get_next( ).
endif.
ENDWHILE.
CATCH cx_sy_move_cast_error.
RETURN.
ENDTRY.
Hello,
I wanted to check if there is a possibility to provide users
with a custom address list wherein we can have our own set of email addresses
to choose from for sending the email through SAP CRM.
Currently I am aware that three types of address lists
mentioned below are possible.
The requirement came up, as my customer’s call center
employees do not have official email ids & hence outlook or lotus notes
integration is not possible. Every time
if they want to send an email to any internal employee through SAP CRM, they
have to manually enter email ids which they find it bit uncomfortable.
Any guidance will be appreciated.
Regards, Mathy