Enterprise Search in IC
Dear All, We have implemented enterprise search for WEB Ui Business Roles . How do we extend the enterprise search to IC ? currently we have performance issues while searching Accounts from the account...
View ArticleCTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hello Experts, our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP). For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated. We are using the Slim Communication Toolbar...
View ArticleCTI - Outbound Dial Issue
We are doing CTI integration and we are facing this problem for Outbound Dialing.Once the Dial button is clicked after entering the number, there is no response. After some time the browser gets...
View ArticleCan IC be used without storing local data
I have a requirement where client do not want to store any data except customers in CRM. They do have their own system for the same. Will it be possible to seamlessly integrate IC with third party back...
View ArticleICI Interface - Get dialed number from DialPad in Consult / Transfer?
Hello, we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI. The basic call functions like accepting, disconnecting, holding and resuming...
View Articlesales order replicated to ECC but not saved in CRM
Hi,I am new CRM area and will not some hints on where to check. When the the Sales orders are successfully created in CRM, they are replicated to R/3 but the sales orders are not saved in...
View ArticleHow to Integrate CRM interaction center with Lync 2013
I am trying to integrate Microsoft Lync 2013 with SAP CRM. How will i achieve this!
View ArticleHow to know the Disconnection point?
Hi all, I'm trying to figure it out this.During the Chat session in IC, is it possible to know :1. if the disconnection caused by the Internet connection line2. Customer hit the 'End Chat' button...
View ArticleAdd Quickcodes n Email templates
Hi all, I am trying explore the features of IC. I would like to know how to add the new Quickcodes n email templates. Can someone share the knowledge about that? Thank you.
View ArticleClik here to view.
Creating new ticket giving error
Dear SDNers, I am facing an issue with different page attribute 'BTDATESRVSTART' while creating new ticket.Please help me how to slove this.
View Articlecrmd_orderadm_h table not updated with value for a field.
Hi I am writing a executable report to update a field ZZORDERADM_H0201 in the table "crmd_orderadm_h".But the value does not get updated in the table!!I wrote the below report. lt_input_data has the...
View ArticleClik here to view.
New UI component for Broadcast Messages
SAP continues polishing WebUI components in CRM area. There are still some components which would be great to rebuild or improve. One of the most painfull components for me (and our clients) was...
View ArticleQuestion: Alerts and Messages - Interaction Center WebClient - SAP Library
Hello Sigrid, thanks for the very helpful note 1383914 to display the attribute in the ic webclient alert. It works fine but in our case the context area shows only the first attribute of the...
View ArticleCommit on End Button - UTIL_IC
Hi All, Whenever I click on end button and I have something open, the transaction gets committed. Please help me if there is any possible way to stop it. An example, If we create Service Order,...
View ArticleLord 2 api order entry integration
We are using CRM 7.01 and ECC 6.0 We are integrating the lord api based order entry within a web ic. I have a question whether partner selection (ship to and payer) via pop up is supported as standard...
View ArticleAbout Rule Policies
Dear Experts, Can you help me to understand the rule policies for the categorization?I have following queries; 1. can we maintain rule policies pragmatically, Because in my business scenario we have...
View ArticleClik here to view.
IE8 vs IE9 session issue CRM --> back end ECC launch transaction session mgmt
Hey Experts, I know your time is valuable, and I have a problem/question regarding CRM ICWEB and back-end ECC ITS launch.I will try to make this as quick and straight-forward as possible. Thanks for...
View ArticleHow to add interaction record into busniess context?
Hi all, I have a requirement to include interaction record in business context assignment block for a new business role. The spro settings seems to be okay as i compared with existing business role...
View ArticleSaved search results in SAP CRM IC overrides inbox personal settings
Hi, you can personalize the layout of SAP CRM Inbox (fields, widths,....) - see picture 1 in the attachementYou can also save your own search (in my case is saved search "all") - see picture 2 in the...
View ArticleSAP CRM IDoc with errors added
Hi Experts, I am facing some issues related to IDoc processing.The errors I am facing while IDoc processing are as follows: 1)E0(332) : EDI: Partner profile not available with IDoc status 56 &...
View Article