Worker session error in session initialization (SAM_QUEUE NOT SET )
Hello, We are in CRM7.0 web ui.When we try to create service ticket and clicking partners link , we are getting exception."Worker session error in session initialization (SAM_QUEUE NOT SET )"Can...
View ArticleSAP BCM - SC Connection failed, try again later.
Hi, I have installed sap BCM 7.0.6.100 on Windows Server 2003 with SQL 2005. I have generated all the certificates and when I login using the IA I can use the CLIENT.ACME.COM certificate to login which...
View Articletransaction search slow
hi everyone, i am given the task to improve the performance of the transaction search. there is a ztable created which stores al the order information and around 20 indexes were created, but still the...
View ArticleEmail data is corrupted
Hi, When i search interaction records with Object ID, i am facing error message "Email data is corrupted". Please suggest what will be the possible resolution for this. I think there is some javascript...
View ArticleCTI - Telephone Number translation
I am facing a challenge in identifying the customer during the inbound call in ICWC. The Inbound call alert is showing +90507303790 (with a prefix of 9) but we have maintained the telephone number as...
View ArticleAlert for Marketing Attributes
Hi I am sorry but I donu2019t understand the solution presents in the last questions on this issue. I am using CRM 2007 and I have marketing attributes maintained on the Sold-to party business partner....
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"%XXXXXX" premise number after creating TMD from WEB UI
Hi Experts, I have issues related to display of premise number whenever I create TMD. Following is the scenario Whenever I create a TMD and click on SAVE it confirms the connnection object with...
View ArticleMultiple line items in ESERVICE table
Hi All, In production they moved out one BP from a premise and Moved in another BP in that premise.Now when they reverse both Move In and Move out they are getting multiple line items in ESERVICE...
View ArticleCreate document in SAP CRM Interaction Center
Hello, I have a request from customer to create MS Word document from IC. Scenario is as follows: 1. Create MS Word template with some standard text and variables (for example business partner name,...
View ArticleBehaviour of Activity Clipboard of Interaction Record
Hi everyone, I have observed a weird behaviour of Activity clipboard in CRM Interaction Center. Below are the steps I followed: Confirmed the account in the Interaction Center. Opened Interaction...
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Graph for relationship Visualization
Hello CRM Experts, Could somebody help me with information for technical realization of displaying some relationship in CRM as a graphic? It’s about relationship visualization of CRM objects like e.g....
View ArticleGenerating a letter in CRM system
Hallo CRM Experts, I have to implement a function to generate a letter through the CRM system to an account or a contact. It should be possible to save a generated letter in the user file share (in the...
View ArticleIC Multi Level Categorization Import- Subject profile and Subject Codes not...
Hi Experts, We have a strange issue. When importing the schema from Development system to Testing system, via RFC, we see that the structure of the Categorization is picked up in the Testing system,...
View ArticleAdd text "Sent from SAP CRM" to the CRM outgoing email activity
Hi, I have a requirement to add the text 'Sent from SAP CRM' to alert the recipient that email generated from SAP CRM and not from Outlook. Any suggestions how to achieve this will be greatly...
View ArticleHow do I modify the communication view within Interaction Center?
I have a request to show the queue description instead of the queue ID (DNIS) for incoming calls. As an example, our BCM queue number currently displays +4330, I want it to display "Sales General" or...
View ArticleUser selection of text elements within mail forms
Hi experts we have a business requirement to allow business users to freely choose text elements when composing a mail in the IC. A text element pretty much represents a paragraph of pre-written text....
View ArticleIssue with Interaction Account in Interaction center
Hi All, I am working in Interaction center: Current Scenario: If an Agent interacts with more than one account on the same call, the service request is always attached to the first account interacted...
View ArticleDate not populating
Hi Gurus, I created a date profile, where in i assigned my date type and rules. But when i log into IC agent tole and try to create service request. The dates are Greyed out . Is there anything i need...
View ArticleCTI Problem in inbound call scenario with Siemens OpenScape Contact Center (CMS)
Hello Experts, we are working on a SAP CRM 7.0 EhP 2 with CTI to a CMS from Siemens (OpenScape Contact Center).The basic integration works perfect, so that agents get informed about incoming calls in...
View ArticleRe: Specifics for Interaction Center: Toolbar - Interaction Center WebClient...
Hi Sigrid, i have a problem with the 'Clear Interaction' button,In the account identification screen i confirm an account and there is a custom view which is used to confirm the appliance,After this...
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