The contact person name is getting changed in the result list of agent inbox
Hi All, I'm trying to find the open queries and complaints in the agent inbox. I see list of complaints or queries in the inbox, I click on one complaint (The contact person name is Mr. XYZ). The...
View ArticleCan we delete the Task transactions in CRM UI
Hello. We have the requirement to delete the TASK transaction, in standard don't have delete the icon. In fact we have the checked with Authorization point of view, don't have any clue on it.. Can any...
View ArticleAlert management in ALRTCATDEF : what does SAP_BC_ALM_ALERT_USER...
Hi, I am configurating alerts in web UI and would like to display my alerts in web ui only for a given user (for instance : user, partner, etc.) and not fixed recipients. I am guessing I have to use...
View Articlescreen pop issues after CRM EHP2
Experts, We were previously on CRM 7.0 EHP1. We just moved to EHP2 in our prod env. Since then, "some" of our call center reps report the following: Some do not get any screen pops. ICweb does...
View ArticleBCM and IC - Call recording - Link to Call Record File Not Working
Hello Guys, We are just implementing BCM and IC integration with CRM 7.0 EHP2. In interaction record document flow (Doc Type 0010) i can see the record with process type External communication...
View ArticleAttachments Assignment Block in Interaction Record
Hi, I have a requirement to add Attachments AB (Component: GS_CM) into Interaction Record (Component: ICCMP_BT_INR ) in CIC. The Attachments block should be added as a tablink beside the Notes tablink....
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KBAs, Notes and Other Stuff for CRM IC
Collection of stuff for CRM Interaction Center! To be extended....! If it is not in the list, it does not mean that it does not exist! It might be that it was just not added...
View ArticleABOUT service request in CIC
Dear All , When I selecting a categorization schema then, Automatically the check-list should be determined. But in my issue , When I am selecting a categorization schema with whole three categories my...
View ArticleASUG: Customer presentation on Order Management
For those of you who are interested, you may want to check out this ASUG customer presentation next week on Thursday, September 26 from Stanley Black & Decker on their Order Management and Service...
View ArticleImpact of Supressing Interaction Record Creation
Hi Team, I want to know the impact of "Supressing Interaction Record Creation in IC Web Client". Do we have some note which tells us what are the negative impacts of supresssing Interaction Record...
View ArticleSAP CRM EIC ISSUE
Hi, I want to delete the Business Transaction ID (XYZ) so when I tried to delete this business transaction ID in SE 38 by executing the report CRM_ORDER_DELETE in Production system then the system is...
View ArticleUnable to create new field using AET in IC
Hi Folks, I have logged into system using IC_AGENT business role and trying to create a new field using AET tool in Interaction Record. My requirement is to create a new field in Overview page of the...
View ArticleUnable to create new field using AET in IC
Hi Folks, I have logged into system using IC_AGENT business role and trying to create a new field using AET tool in Interaction Record. My requirement is to create a new field in Overview page of the...
View ArticleAgent Inbox search with MAXHITS in the query
Hi Gurus, When i perform a search in interaction center agent inbox, i have more than 100k records returning and is finally giving a runtime error TSV_TNEW_PAGE_ALLOC_FAILED as there is memory bottle...
View ArticleService Request Item Level Details......
Hi, I have a problem with SLA, I had created a Service Product and assigned SLA to it, and created a service contract, followed by a service request but while creating a service request and adding...
View ArticleEND Button CRM IC Web Client
Hi All, I need your help for the following Issue.Context -> Search Account. -> Navigate without Confim. -> Press "END Button" without confirm an BPThis is...
View ArticleFact gathering checkbox not available in CAD Group Attributes
Hi, I am trying to pass CAD from BCM to CRM.While creating the attributes for my CAD Group using t-code CRMC_IC_CAD, I am unable to find the "Fact Gathering"" Checkbox for attributes.Only 3 columns are...
View ArticleTrigerring Smartform on clicking the button
Hi, I have a requirement where a smart form containing account details needs to be displayed on clicking the button in Interaction Center.Can anyone please help . RegardsV CH Bharadwaj
View ArticleHow to replace standard view with Custom View in ICCMP_BP_DETAIL
Hello CRM Gurus!!... I am working with IC Web Client Scenario. I use Multiple Business Partners search.This requires to navigate to Custom View instead of standard flow/navigation to account...
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Email Inbox - SAP CRM Email Tranfer Folder in Outlook
Dear All, In IC scenario, we have "Email Inbox" Work center which will display all the outlook emails , ideally it displays all the mails which are in " SAP CRM Email transfer " Folder in outlook. Now...
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