Hi
I have an email item saved in my Int Record clipboard which is correct.
I now want to change the status and priority which I can and re- save IR.
I then want to transfer the IR to appear in another department's inbox but this does not happen.
I have tried partner functions responsible group and Responsible Org. I can select the correct org but the IR with email is nowhere to be seen.
Can anyone help as this seems quite easy.
Thanks
PM