Hi,
We're in the process of upgrading our system from CRM2007 to CRM 7.0 EHP2.
We have noticed in 'Enquirer Identification' after confirming an account, the lower part of the screen shows the 'Note History' and 'Last Interactions' links but the option 'Interaction History' is no longer visible on the right hand side of the screen.
Our users find this useful as it provides more powerful searching than the 'Last Interactions' list, albeit with more options for configuration now.
Looking at component ICCMP_BT_IRHIST, SAP have introduced a new default view in CRM 7.0 (LastInteractions) which omits this link.
While the new configuration for the interaction history was mentioned in the release notes, there is no reference to the removal of the link.
Before we decide on whether we still need this, does anyone know why this was removed?
Also, the old view (InrLastHist) is still in the upgraded system but not seemingly used - is this now redundant or can we switch between the old and new views?
Thanks,
Alan