Dear All,
Currently we have disabled automatic creation of Interaction record via BADI.
- In the Business Txn profile we have assigned all the Custom activity Type txns.
- However when we open already created activity in IC via interaction history or Inbox Search , the view is different (may be IC specific) and there is no Follow up button to create follow up txns like , Lead or Service request .
- When we tried to add Activity Workcenter(from Marketing) in IC , then the create activity view is normal , but when we search Activties via INBOX or Interaction history the view is different and no toolbar (follow up).
appreciate your suggestions
Best Regards
Sweta.