Error Message in standard ERMS Workflow

Hi,

I tried to configure ERMS. We can receive e-mails and the standard ERMS workflow is triggered but we got he following errors:

- Agent determination for step '0000000004' failed

  - Workflow WS00200001 no. 000000002022 activity 0000000004 role 'AC00200136': No agent found

    - Resolution of rule AC00200136 for task TS00207914: no agent found

The first task is set as General Task.

The trace from SCOT contains the following lines:

SO28 entry found

Recepient BOR Object

Structure: SWOTOBJID

Technical Recipient: ferudun.atakan-at-ybpcrm.astron.grp

Internal Recipient Found: CRTCLNT304ERMSSUPRT2FERUDUN.ATAKAN-at-YBPCRM.ASTRON.G

Internal Recipient Found: RP                                      <OBJECT>

Address Type: OBJ

Start of Delivery to Internal Recipients

where is the problem?

- ferudun

End of Delivery to Internal Recipients

SUBMIT: TO ALL