CRM WebUI load balancing
Hi Team, we have SAP CRM-ABAP system, Netweaver 7 EHP3.currently we have central instance(instance number 10) and users are logging through the webui...
View ArticleCreation of multiple Interaction record for same call session
Hi All, We have a requirement from the Client where we need to be able to create multiple Interaction Record for the same customer in call within the same session so that it reflects the call duration...
View ArticleCall alert is getting disappeared after every 20 minutes and reappearing...
Dear Experts, Something strange happening during the incoming call... When the call comes IN the alert disappears after every 20 seconds and the alert count start from the beginning after few seconds...
View ArticleLog off Interaction Center when a transaction launcher session
Hi experts, We are launching a CRM Transaction from the IC webclient (CRM 7.0) using Transaction Launcher. CRM Transaction is opened a new IE window or tab. My Issue is that when we close CRM...
View ArticleCRM IC News: Improve usability for Multisessioning scenario
When supporting CRM Interaction Center in Product Support, I have seen that sometimes agents are not aware that they have already reached the maximum number of sessions. Maybe you have at some point...
View ArticleClik here to view.
Which are the new versions are available for SAP CRM EIC system upgrade?
Hi Experts, Currently my client using SAP CRM EIC for their business needs with versions SAP CRM 7.0 EHP1. Please find the below for the details about CRM system and ECC system versions and patching...
View ArticleClik here to view.
Error Component WD_CREATE_CONTEXT does not exist
Hi, When am trying to change anything in configuration page of any view in any component I am getting a message "Component WD_CREATE_CONTEXT does not exist". Previously this message was not there....
View ArticleZ Transaction type is not reflecting in Interaction Record drop down.
Hello experts I Created Transaction type item category and determined it as well(Z059) and Set copy control with Z interaction record ZIR1 to My new transaction type Z059. and assigned my new...
View ArticleIs there any call limit to the number of records for Call List...
Hi All, Is there any call limit to the number of records for Call List Synchronization for Outbound Call Dialer to CTI??. Right now whenever we upload of list having more than 100 records and...
View ArticleCall ECC tcode in sap GUI from CRM interaction centre on button click
Hi, I need to call ECC tcode in sap GUI when user clicks on a button in Interaction center. I tried to achieve this by creating transaction launcher by checking 'Launch in SAP GUI' check box, since we...
View ArticleCreating Complaint transaction in place of Service Request in ERMS
Hello Experts,I am facing an issue with ERMS. Need your inputs. I have setup my process as follows: Customer sends email > Email received in Inbox > Complaint created and linked with Inbound...
View ArticleInteraction record follow up drop down not reflecting
Hello experts iam not getting my new transaction type in interaction record drop down i created new transaction type and assigned to business transaction profile and i set copy control too with...
View ArticleItems assignment block displaying all the fields on UI irrespective of...
Hi All, When I open sales order screen on UI, all the fields of context node are getting displayed in items assignment block. I deleted the custom configuration but its of no use.
View ArticleClik here to view.
ERMS : standard parsing with service request ?
Dear experts, I would like to know what is achievable with standard ERMS functionnality. I have done a project where you create a service request from an e-mail automatically. However, I am now...
View ArticleEnd button functionality
Hello, dear Gurus!My recent task is impementing integration between SAP CRM and non sertified communication managment system.Tracing messagies (using CRM_ICI_TRACE transaction) sent during the phone...
View ArticleClik here to view.
SAM Based inbox search and Lean Search. how they are different?
Dear Experts, We are having some awful performance on agent inbox and we are thinking to try out lean search. What is the significant difference between them? What exactly SAM search means?may be a...
View ArticleInteraction Log as History
Dear Champs , I am new to SAP CRM , i need your expert advise . My client requirement is that they want to record each single activity related to account identification. For Instance ; 1. When IC Agent...
View ArticleAutomatic Partner Confirmation in Call List Management
Hi guys, There are two possible ways to deal with Call Lists and the confirmation of accounts that are in this Call List. One is that after selecting the account and ending the call, the account will...
View ArticleDue Date of Task
Hi Experts , My client requirement is to create Service Request Doc with Requested Start date as Current & Requested End Date after 3 days of current. I have configured that correctly and it is...
View ArticleRaising Alert on Account confirmed for Contact Person
Hi Community, I'm logged on with the IC_AGENT role in the Interaction Centre - CRM 7. Ehp 2 When I confirm the contact on an account, my alert is being raised for the Telephone Number associated with...
View Article
![[-100%] Commodity Intelligence – (Android Apps)](http://play-lh.googleusercontent.com/j67-qJvmnn4xnVlYVZ9ZhtZUJIgwjKekJGoKQT6D1KHcWGZxtQaFroummEvwV17na7tyh1pGbbeWCRdWtTKqeg=w950-h950)
